Customer Service & Allocations

L&D Earthmoving; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

L&D Earthmoving is seeking an organized office all-rounder to join our growing team in Brisbane. The role focuses on allocations, providing efficient customer service and handling general admin tasks for a busy operations team.

You will support sales inquiries, coordinate daily plant scheduling, and liaise with stakeholders to ensure smooth communication and project delivery in a fast-paced environment.

Qualifications

• Experience with allocations, scheduling, and earthmoving plant is desirable.
• Strong computer skills with MS Word, Excel, and Outlook.
• Excellent communication and professional telephone manner.
• Strong time management and detail-oriented approach.

Responsibilities

• Answer incoming phone calls and emails
• Respond to customer enquiries, resolve issues, and provide effective solutions
• Deliver exceptional customer service and maintain positive client relationships
• Coordinate daily allocations and scheduling of earthmoving plant and machinery
• Liaise with shareholders, operators, and subcontractors to ensure efficient job allocation and communication
• Assist with sales enquiries via phone and email
• Provide administrative support to the sales team and maintain strong customer relationships
• Maintain compliance documentation and support all departments as required
• Order office supplies and assist with general office administration duties
• Participate in an after-hours roster shared amongst team members, supporting a healthy work-life balance

Skills

Customer service

Scheduling

Communication

Time management

Detail-oriented

Tools

MS Office

Job description

L&D Earthmoving is seeking a highly organized and energetic office all-rounder to join our growing team. Your time will majorly be spent in allocations providing efficient customer service from entering job details with general administrative tasks. If you thrive in a fast-paced environment where no two days are the same and have a great eye for detail, this role is perfect for you.

Key responsibilities

Answer incoming phone calls and emails

Respond to customer enquiries, resolve issues, and provide effective solutions

Deliver exceptional customer service and maintain positive client relationships

Coordinate daily allocations and scheduling of earthmoving plant and machinery

Liaise with shareholders, operators, and subcontractors to ensure efficient job allocation and communication

Assist with sales enquiries via phone and email

Provide administrative support to the sales team and maintain strong customer relationships

Maintain compliance documentation and support all departments as required

Order office supplies and assist with general office administration duties

Participate in an after-hours roster shared amongst team members, supporting a healthy work-life balance

About you

Previous experience and/or knowledge of allocations, scheduling, and earthmoving plant and machinery is highly desirable

Strong computer skills with proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

Exceptional verbal and written communication skills with professional telephone manner

Excellent problem-solving skills, with the ability to think on your feet, multitask, and adapt to changing priorities in a fast-paced environment

Outstanding time management and organizational skills with strong attention to detail

About us

For more than 70 years, L&D Earthmoving have provided professional earthmoving, plant hire and civil construction services throughout Southeast Queensland. Our longstanding reputation is built on reliability, safety, industry expertise, and the ability to deliver tailored solutions for projects of all sizes.