Allocator

Eastern Plant Hire; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Eastern Plant Hire is seeking an allocations professional to join our Victoria operations. Reporting to the Allocations Manager, you will allocate subcontractors (plants and trucks) to projects across Victoria and enter all orders into our allocations system.

You will handle client questions and subcontractor enquiries via email or phone, while maintaining a high level of service and multitasking effectively.

Qualifications

• Ability to work Monday to Friday with the occasional mid-week on-call and Saturday shift (additional payment provided).
• Experience as a fleet controller, fleet coordinator, allocator, transport coordinator, booking coordinator or similar.
• Action-oriented, organised and adaptable work style.
• Strong interpersonal skills with professional communication.

Responsibilities

• Allocating subcontractors (Plant and Trucks) to projects around Victoria.
• Entering all orders and assigned subcontractor details into our allocations system.
• Addressing client questions and subcontractor enquiries issued via email and/or telephone.
• Continually striving to improve customer service, at all times.
• Managing a high level of incoming and outbound calls, with multitasking and time management.

Skills

Fleet coordination

Customer service

Multitasking

Interpersonal communication

Organised work style

Tools

Allocations system

Job description

Founded in 1996, Eastern Plant Hire set out with a clear vision to innovate the earthmoving equipment hire industry and become Australia’s leading plant hire agency. Nearly 30 years on, we proudly service the greater Brisbane, Gold Coast, Sydney, and Melbourne regions, delivering what we’ve become known for: The Best Service on Earth.

Our business was built on a deep understanding of our customers’ needs; from project scope and operational demands to the unique challenges of each job. That customer-first foundation continues to drive us today.

We are committed to constantly improving and evolving our services to ensure we deliver industry-leading earthmoving equipment hire; every time, on every site.

Proudly 100% Australian Owned and Operated.

Reporting to the Allocations Manager, you will be tasked with:

• Allocating subcontractors (Plant and Trucks) to projects around Victoria;
• Entering all orders and assigned subcontractor details into our allocations system;
• Addressing all client questions and subcontractor enquiries issued via email and/or telephone;
• Continually striving to improve customer service, at all times; and
• Managing a high level of incoming and outbound calls, where you must be able to multitask and organise your time effectively.

We’re seeking ambitious individuals who are eager to learn, grow, and take on new challenges. Whether you have extensive experience or not, your drive, determination, and willingness to succeed are what matter most.

However, you must have:

• Ability to work Monday to Friday with the occasional mid-week on-call and Saturday shift (additional payment provided);
• Experience as a fleet controller, fleet coordinator, allocator, transport coordinator, booking coordinator or similar;
• An action-oriented, organised and adaptable work style;
• A strong level of commitment to the wider business teams and your role; and
• Strong interpersonal skills, with the ability to communicate both professionally and casually.

Why choose EPH:

At EPH, we don’t just offer jobs, we build careers. What sets us apart? It's simple: we put people first. Whether you're in the office, on‑site, or behind the wheel, you’re part of a team that values hard work, innovation, and a bit of fun along the way.

What makes EPH the best place to work?

• Remuneration: An attractive annual salary with additional payment for on-call and Saturday shifts.
• Benefits: We have access to a range of discounts and corporate benefits, including workplace banking, childcare daily rate discounts, shopping discounts, gym membership discounts, eyewear discounts, salary sacrificing (novated lease options), an employee assistance program (with free professional counselling), employee referral bonuses and early wage access options.
• Real Impact: Be part of shaping and growing our organisation.
• Supportive Culture: We’ve got each other’s backs, always.
• Career Growth: We invest in our people because when you grow, we all win. Access our leadership program, employee-run committees, industry networking opportunities, qualifications, online/face-to-face training sessions, and career development plans.
• Recognition and Respect: We celebrate wins together. These include quarterly customer service awards, an annual customer service award, national celebrations of achievements, quarterly social activities and employee-run committees (including Respect@Work) that focus on harnessing the well-being and inclusivity of our team.

EPH is a Circle Back Initiative employer that aims to respond to every application.

EPH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Correspondence will not be entered into with Recruitment Agencies regarding this opportunity.