Customer Service Agent — Growth & Profit Share

Kennards Hire; Sydney; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Training & development

Career pathways (national & intl)

Profit sharing

Employee discounts

Annual awards night

Team socials

Job summary

Kennards Hire is seeking a Customer Service Agent in Sydney to deliver exceptional support via phone, email, and digital channels. You will collaborate with local operations to ensure seamless customer experiences and handle inquiries, quotes, escalations, and equipment breakdown support.

The role emphasizes strong communication, problem-solving, and a proactive, detail-oriented approach in a dynamic, family-oriented company that values growth and development.

Qualifications

• Customer service experience across digital, phone, and email channels.
• Strong customer focus with dedication to exceptional service.
• Proficiency in communication and problem-solving.
• Detail-oriented, adaptable, and able to multitask.
• Willingness to work weekends on a rotating roster.

Responsibilities

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

Skills

Customer service experience

Communication skills

Problem solving

Multitasking

MS Office proficiency

Weekend availability

Tools

MS Office

Job description

Kennards Hire is seeking a Customer Service Agent in Sydney to deliver exceptional support via phone, email, and digital channels. You will collaborate with local operations to ensure seamless customer experiences and handle inquiries, quotes, escalations, and equipment breakdown support.

The role emphasizes strong communication, problem-solving, and a proactive, detail-oriented approach in a dynamic, family-oriented company that values growth and development.