Urgent Security Response Agent

Citrus Group; Sydney; Presencial; AUD 36.000 - 52.000; Jornada completa

Descripción de la vacante

Citrus Group is seeking a Customer Service Agent for a security-focused role based in West Ryde, Sydney. You will handle urgent security calls and be the first point of contact during critical incidents for vulnerable clients.

Responsibilities include monitoring alarms, responding to intrusion and CCTV events, and coordinating with emergency services. Strong communication and objection-handling skills are essential.

Formación

• Experience in a time-focused role or high-volume call centre is desirable but not required.
• Objection handling skills are essential.
• Clear and fluent communication skills are needed.
• Excellent rapport-building and an outgoing, motivated personality are important.
• Police/medical checks may be required for security-related roles.

Responsabilidades

• Monitor security systems and alarm signals from customer sites.
• Receive alerts for intrusion, access breaches, CCTV events or personal safety issues.
• Contact customers, site contacts, security guards or emergency services as needed.
• Escalate genuine incidents quickly and appropriately.
• Record all activity in the monitoring system and maintain incident logs.

Conocimientos

Customer service

High-volume calls

Objection handling

Clear communication

Empathy

Descripción del empleo

Citrus Group is seeking a Customer Service Agent for a security-focused role based in West Ryde, Sydney. You will handle urgent security calls and be the first point of contact during critical incidents for vulnerable clients.

Responsibilities include monitoring alarms, responding to intrusion and CCTV events, and coordinating with emergency services. Strong communication and objection-handling skills are essential.