Customer Service Agent

Linfox; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Job summary

Linfox is seeking a Customer Service Agent based in Braybrook, Melbourne. You will be the face of the business, delivering orders directly to customers while providing a friendly and professional experience at every doorstep. No heavy vehicle licence is required; an unrestricted Australian Driver's Licence is essential.

Start date targeted for 8 February 2027. You will load your own vehicle, follow optimized routes, and ensure orders arrive safely and on time.

Qualifications

• Current unrestricted Australian Driver's Licence required; no provisional licences.
• Strong safety mindset and ability to drive in metropolitan areas.
• Ability to work independently while meeting schedules and delivery targets.
• Positive attitude, reliability and strong attention to detail.
• Physical capability to lift and carry deliveries.
• Willingness to complete a Police Check, Driving History Check and pre-employment medical.
• RSA certificate preferred or willingness to obtain one.

Responsibilities

• Load your own vehicle and follow optimized delivery routes.
• Safely deliver orders across Melbourne metro and suburban areas.
• Ensure on-time delivery and represent the Linfox brand with professionalism.
• Work with technology and navigation systems to complete deliveries efficiently.
• Conduct basic vehicle safety checks and keep the van clean and presentable.

Skills

Customer service

Safety-focused

Independent work

Reliability

Attention to detail

Education

Unrestricted Australian Driver's Licence

Police Check

Driving History Check

Tools

GPS navigation

Navigation systems

Job description

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

This role is scheduled to commence 8 February 2027.

Supporting a leading home delivery operation, this fast-paced environment combines innovative technology with a customer-first mindset to make everyday deliveries simple, reliable and convenient. As a Customer Service Agent, you'll be the face of the business, delivering orders directly to customers while providing a friendly and professional experience at every doorstep.

Based in Braybrook, you'll load your own vehicle, follow optimised delivery routes and ensure orders arrive safely and on time. Enjoy the independence of being on the road, flexible shifts to suit your lifestyle and the support of a collaborative team committed to your success. No heavy vehicle licence is required for these positions. Our delivery vehicles can be operated with a standard unrestricted Australian Driver's Licence. Key areas:

• Safely deliver customer orders across Melbourne metro and Suburban areas
• Follow delivery schedules and meet time commitments
• Conduct vehicle safety checks and keep your van clean and presentable
• Work with technology and navigation systems to complete deliveries efficiently
• Represent the Linfox and customer brand with professionalism and care

Are you the one?

If you enjoy being out on the road, working independently, and creating positive customer experiences, this is your chance to join a supportive team. Every delivery is an opportunity to make a customer's day a little easier. You can demonstrate:

• A current unrestricted Australian Driver's Licence required. No provisional licences
• A strong safety focus and confident driving skills in metropolitan areas
• The ability to work independently while meeting schedules and delivery targets
• A positive attitude, reliability, and strong attention to detail
• Physical capability to lift and carry deliveries
• Flexibility to work varying days across the week
• A willingness to complete a Police Check, Driving History Check, and pre-employment medical
• An RSA certificate (preferred) or willingness to obtain one

What's in it for me?

• Unlock future opportunities through the Linfox Driver Academy, with pathways to gain your HR or HC licence and take the next step in your driving career
• The chance to work in a high-performing team where your contributions truly make an impact
• Supportive and inclusive team culture

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers