Customer Service Advisor

St George Bank; Broadway; On-site; AUD 25,000 - 32,000; Part time

Benefits offered by this job

Flexible work arrangements

Learning and development opportunities

Mortgage rates offers for employees

Community volunteering initiatives

Leave options including Culture, Life,

Job summary

Westpac on St George’s Broadway in Sydney, NSW, is seeking a part-time Customer Service Advisor to help customers with everyday banking needs. The role runs Monday to Friday, 9am–2:30pm, and focuses on clear communication, problem-solving and delivering tailored service in a customer-facing environment.

Training will be provided to build product knowledge and confidence. Cantonese/Mandarin language skills are highly advantageous, with flexible work options and development opportunities within

Qualifications

• Excellent communication skills for a customer-facing role.
• Ability to deliver tailored solutions and handle inquiries.
• Availability to work Monday to Friday from 9am to 2:30pm.
• Cantonese/Mandarin language skills are highly advantageous.

Responsibilities

• Assist customers with everyday banking needs and transactions.
• Answer inquiries and provide tailored banking solutions.
• Identify opportunities to introduce additional products or services.
• Collaborate with team to deliver exceptional service.

Skills

Customer service

Communication

Time management

Teamwork

Problem-solving

Cantonese/Mandarin

Job description

• Max-Term part-time role available at St George’s Broadway
• Genuine opportunity to begin a long-lasting career
• Hours: 25 hours per week

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 9am – 2:30pm
• Cantonese/Mandarin Language skills is highly advantageous

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.