Customer Service Advisor

St.George; Broadway; On-site; AUD 34,000 - 48,000; Part time

Job summary

St George on Broadway, NSW is seeking a Customer Service Advisor for a part-time role (25 hours/week). You will assist customers with their banking needs, handle everyday transactions, and provide tailored solutions to meet individual requirements.

No banking experience? Training provided. You will work in a collaborative team, delivering exceptional service while maintaining strong relationships with customers. Cantonese/Mandarin language skills are advantageous.

Qualifications

• Strong communication and customer-service orientation.
• Availability to work Monday to Friday 9:00–14:30.
• Cantonese/Mandarin language skills are advantageous.

Responsibilities

• Assist customers with banking needs and everyday transactions.
• Answer inquiries and offer tailored financial solutions.

Skills

Clear communication

Time management

Teamwork

Customer focus

Cantonese/Mandarin

Job description

• Max-Term part-time role available at St George’s Broadway
• Genuine opportunity to begin a long-lasting career
• Hours: 25 hours per week

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 9am – 2:30pm
• Cantonese/Mandarin Language skills is highly advantageous
  

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.