Customer Service Advisor

St.George Bank; Broadway; On-site; AUD 48,000 - 62,000; Part time

Benefits offered by this job

Flexible work arrangements

Learning and development opportunities

Community involvement opportunities

Job summary

St.George Bank on Broadway is seeking a Customer Service Advisor to support customers with everyday banking and tailored solutions. This part-time role involves assisting with transactions, answering inquiries, and identifying opportunities to introduce additional products.

You’ll work 25 hours weekly, Monday to Friday 9am–2:30pm, in a collaborative team with strong communication expectations. Strong problem-solving and time-management skills are essential, with Cantonese/Mandarin language

Qualifications

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 9am – 2:30pm
• Cantonese/Mandarin language skills is highly advantageous

Responsibilities

• Assist customers with everyday banking transactions.
• Provide support for inquiries and tailor solutions to meet customer needs.
• Identify opportunities to introduce customers to other financial products or services.

Skills

Clear communication

Excellent time management

Problem-solving abilities

Teamwork experience

Cantonese/Mandarin language skills

Job description

Job Description

Max-Term part-time role available at St George’s Broadway. Genuine opportunity to begin a long-lasting career. Hours: 25 hours per week.

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 9am – 2:30pm
• Cantonese/Mandarin Language skills is highly advantageous

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the “People with Disability and/or needing Accessibility Requirements” page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.