Customer Service & Administration Officer – Automotive

CHRIS ALBERTINI AUTOMOTIVE; Lismore City Council; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Above-award pay + superannuation

3:00 pm finish every Friday

Staff pricing on repairs and servicing

On-the-job training

Support from an experienced team

Stable local business

Résumé du poste

Chris Albertini Automotive is a family-owned run business providing vehicle servicing, maintenance and repairs for over 30 years. We are seeking a Customer Service & Administration Officer to be the key link between customers, technicians and workshop management, ensuring clear communication, organised bookings and a smoothly run front office.

You’ll bring friendly, professional and well-organised manners; automotive experience is an advantage but training in software and procedures is provided.

Qualifications

• Front-office customer service and administration experience.
• Strong organisation and multitasking abilities.
• Good communication with customers, technicians and suppliers.

Responsabilités

• Welcoming first point of contact for customers.
• Answering inbound calls from customers and suppliers.
• Responding to customer enquiries and directing technical enquiries accordingly.
• Managing vehicle bookings and maintaining an organised workshop diary.
• Ensuring correct completion of job cards and customer forms.
• Co-ordinating parts ordering with bookings/quotations.
• Recording customers' vehicle details and repair requirements.
• Keeping customers informed about vehicle progress.
• Preparing customer invoices, quotations and reminders.
• Processing customer payments, reconciliations and banking.
• Liaison with automotive parts suppliers and industry associations.
• Using Outlook, Word, Excel and other office applications.
• Using automotive software programs (training provided).
• Assisting with collection of parts or customers when needed.
• Keeping reception and front office area organised and professional.

Connaissances

Customer service

Organisational skills

Communication

Outils

Microsoft Office Suite

Automotive software

Description du poste

Customer Service & Administration Officer – Automotive

Chris Albertini Automotive is a well-established, family-owned and operated business that has been providing quality vehicle servicing, maintenance and repairs to our local community for over 30 years.

We pride ourselves on quality workmanship, exceptional customer service and the long-standing relationships we have built with our customers.

We are a small, experienced and friendly team, so every person plays an important role. We’re looking for someone who wants to become a valued part of that team and who takes pride in providing great customer service and keeping things organised behind the scenes.

About the role

You’ll be an important link between our customers, technicians and workshop management, making sure information is communicated clearly, bookings are organised, customers are kept informed and the front office runs smoothly throughout the day.

You’ll suit this position if you genuinely enjoy dealing with people, are friendly, professional and well-organised.

Previous automotive experience would be an advantage, but it isn’t essential. Strong customer service, communication and organisational skills are what matter most—we can provide training in our automotive software and workshop procedures.

As a key member of our front office team, your responsibilities will include:

Being the welcoming first point of contact for our customers

Answering inbound calls from customers and suppliers.

Responding to customer enquiries and directing technical enquiries appropriately

Managing vehicle bookings and maintaining an organised workshop diary

Ensuring correct completion of job cards, customer contact forms, etc

Co-ordinating parts ordering with job bookings/quotations.

Accurately recording customers' vehicle details and repair requirements

Keeping customers informed about the progress of their vehicles

Preparing customer invoices, quotations and reminders

Processing customer payments, reconciliations and banking

Liaison with automotive parts suppliers and other industry associations.

Using Microsoft Outlook, Word, Excel and other office applications

Using automotive industry software programs - with training provided

Assisting occasionally with the collection of parts or customers

Keeping the reception and front office area organised, professional and running efficiently

You’ll Be a Great Fit If You...

Genuinely enjoy customer service and dealing with people

Have a friendly, professional and confident manner

Are highly organised, accurate and good at keeping track of multiple tasks

Can manage bookings to meet both customer expectations and workshop needs.

Can take initiative and follow through on tasks to meet deadlines.

Can communicate effectively between customers, technicians and suppliers.

Are dependable, punctual and able to work independently

Have a good working knowledge of Microsoft Office Suite.

Experience in an automotive workshop, dealership, service department or similar customer service environment would be an advantage, but is not essential.

If you have excellent front-office customer service and strong administration skills and are willing to learn the automotive side of the role, we'd like to hear from you.

A current driver's licence is essential for this position, as the role may occasionally involve collecting customers or parts. Please do not apply if you do not hold a current Driver's Licence.

Above-award rate of pay + superannuation

3.00 pm finish every Friday

Staff pricing on repairs and servicing for your personal motor vehicle

Stable employment with a long-established local business

On-the-job training in our automotive systems and procedures

Support from an experienced team

A small, friendly workplace with excellent customer relationships.

Applications may also be emailed to:

About the Position

This position is initially offered as a full-time, 12-month fixed-term contract, with the possibility of ongoing employment.

Ideally, we are looking for a full-time team member, however, some flexibility may be considered for the right applicant.

Telephone enquiries may be directed to Angela Albertini on (02) 6622 3***.

Applications will remain open until the right candidate is found.