Customer Service Officer

PrixCar Services Pty Ltd; Adelaide; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Training programs

Employee discounts

Mentorship programs

Job summary

PrixCar Services Pty Ltd in Adelaide is seeking a Customer Liaison Officer for a permanent part-time role. The position supports customers across channels and handles quotes, bookings, and order entry while managing accounts payable tasks.

You will work 11:30 am to 4:30 pm, five days a week, with opportunities for training and progression in a supportive team environment.

Qualifications

• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficiency in data entry and management systems.
• Experience in customer service or administrative roles.
• Proficient in Microsoft applications.
• People person with a can-do attitude.
• Organised with good interpersonal skills.
• Flexible and a team player.
• Ability to multi-task and meet deadlines.

Responsibilities

• Provide general administrative support and professional service to customers across multiple channels.
• Investigate and resolve customer issues by liaising with internal and external stakeholders.
• Manage front desk and reception duties as required.
• Develop and maintain customer service relations and profiles.
• Arrange fleet registration, ordering parts, and coordination.
• Enter orders and pricing accurately into the system.
• Prepare quotes, process bookings, and handle order entry.
• Generate reports and invoices as required by the team.
• Assist with accounts payable tasks and raise purchase orders.
• Coordinate delivery of vehicles to dealers or other destinations when ready for pick-up.
• Collaborate with team to meet KPIs and service targets.
• Undertake other tasks as directed by management.

Skills

Organisational skills

Communication

Data entry

Microsoft Office

Customer service

Team player

Deadline oriented

Tools

Microsoft Office Suite

Data entry systems

Job description

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. We pride ourselves on delivering exceptional service and innovative solutions to our clients.Join us in making a difference in the lives of our customers while advancing your career in a supportive team.

We are currently seeking a passionate, customer focused Customer Liaison Officer to join our team and assist in a broad range of administrative activities. This is a Permanent Part-time opportunity with working hours between 11:30 am to 4:30 pm spread over 5 days/week.

The Position:

The Customer Liaison Officer plays a crucial role in providing seamless support to our customers and maintaining efficient operational processes. This position involves a variety of administrative tasks aimed at enhancing customer experience and ensuring accurate documentation. You will be responsible for quoting, booking, order entry, and managing accounts payable tasks, including raising purchase orders. Your attention to detail will be key in entering orders and pricing into our systems promptly and accurately.

What you will do:

• Provide general administrative and clerical support, delivering a personalised and professional service to customers across multiple communication channels
• Investigate and resolve customer issues/ requests by liaising effectively with both internal and external stakeholders to ensure seamless operations
• Manage front desk and reception duties, as required
• Develop and maintain excellent customer service relations and profile
• Arrange for company fleet registration, preparation; ordering panel parts and coordination.
• Accurately enter orders and pricing into the internal system
• Prepare quotes, process bookings, and handle order entry efficiently
• Generate reports and invoices as required by the team or management
• Assist with accounts payable tasks and raise purchase orders in a timely mannerArrange for delivery of vehicles to dealer or other destination when vehicles are ready for pick-up
• Work collaboratively with team members to meet KPIs and service targets
• Undertake other tasks and responsibilities as directed by management

What you will bring:

• Strong organizational and multitasking skills
• Excellent communication abilities, both verbal and written
• Proficiency in data entry and management systems
• Experience in customer service or administrative roles preferred
• Proficient Microsoft applications
• People person with a 'can do' attitude who is passionate, energetic and shows initiative
• Organised with excellent communication and interpersonal skills
• Flexible and a team player
• Previous experience in administrative controls/ procedures / co-ordination
• Experience with purchase orders and invoicing
• The ability to multi task and meet deadlines is essential

What we are offering:

• Permanent Part-time opportunity | 11:30 am to 4:30 pm working hours - 5 weekdays
• Reward and Recognition programs
• Be a part of supportive and friendly team
• Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
• Exclusive benefits and discounts from our partners, employee referral program, service recognition

The ideal candidate will possess a keen eye for detail, ensuring all tasks are completed with high accuracy. You will be proactive in developing and maintaining customer relationships, contributing to our commitment to exceptional service.

Prixcar is an employer of equal opportunity and encourages and values diversity and inclusion.

Prixcar values of Play, Passion and Care underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey!

Please note that all potential Prixcar team members are subject to medical and background checks.

About Prixcar Services

PrixCar Services Pty Ltd, an Australian company with AS/NZS 14001:2004 accreditation, iscommitted to providing quality services to meet our clients' specific needs. These servicesinclude processing, storage, rectification, vehicle commissioning & decommissioning and projectmanagement for Australia's automotive manufacturers, importers, distributors and variousgovernment and private organisations.

Our shareholders allow us access to a global network of companies that specialise in logisticsystems, which are not normally affordable or available to the Australian market.