Customer Service, Administration, Office Production Assistant

Logo-line Australia; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Logo-line Australia is seeking a Customer Service, Administration, and Office Production Assistant to support order processing, artwork checks, and customer liaison. You will work with production and customers to meet delivery timelines and ensure accuracy in the Logo Line system.

The role requires attention to detail, proficiency in Adobe Illustrator, and the ability to manage multiple tasks, respond to requests promptly, and provide artwork proofs. On-the-job training is available.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail when processing orders and reviewing artwork.
• Proficiency in Adobe Illustrator; on-the-job training provided.

Responsibilities

• Check data entry accuracy against customer PO and Logo Line System/Tencia.
• Liaise with customers to ensure delivery dates are met.
• Maintain working knowledge of Tencia.
• Arrange PP samples when required.
• Check artwork for accuracy against customers' supplied Artwork and Logo Line Internal Art File.
• Maintain a good understanding of Adobe Illustrator and artwork processes.
• Provide artwork mock-ups and proofs to customers.
• Maintain inbox and respond to requests in a timely manner.
• Monitor and follow up on the task list daily to ensure orders are at the correct status and despatch dates remain current.
• Send payment requests for orders.

Skills

Customer service

Attention to detail

Adobe Illustrator

Task management

Organisation

Teamwork

Decorations methods knowledge

MS Office

Tools

Adobe Illustrator

Microsoft Office

Job description

Customer Service, Administration, Office Production Assistant

The Account Manager plays a key role in ensuring orders are processed smoothly and accurately within the Logo Line system, working closely with both customers and production to meet delivery timelines and customer expectations. As the primary point of contact for our customers, Account Managers play a huge role in bringing our values to life every day.

Key responsibilities

Check data entry for accuracy against customers PO and Logo Line System/Tencia

Liaise with customers to ensure delivery dates are met

Maintain working knowledge of Tencia

Arrange PP samples when required

Check artwork for accuracy against customers supplied Artwork and Logo Line Internal Art File

Maintain a good understanding of Adobe Illustrator and artwork processes

Provide artwork mock‑ups and proofs to customers

Maintain inbox and respond to requests in a timely manner

Monitor and follow up on the task list daily to ensure orders are at the correct status and despatch dates remain current

Send payment requests for orders

About the role

The Account Manager plays a key role in ensuring orders are processed smoothly and accurately within the Logo Line system, working closely with both customers and production to meet delivery timelines and customer expectations. As the primary point of contact for our customers, Account Managers play a huge role in bringing our values to life every day.

Key responsibilities

• Check data entry for accuracy against customers PO and Logo Line System/Tencia

• Liaise with customers to ensure delivery dates are met

• Maintain working knowledge of Tencia

• Arrange PP samples when required

• Check artwork for accuracy against customers supplied Artwork and Logo Line Internal Art File

• Maintain a good understanding of Adobe Illustrator and artwork processes

• Provide artwork mock‑ups and proofs to customers

• Maintain inbox and respond to requests in a timely manner

• Monitor and follow up on the task list daily to ensure orders are at the correct status and despatch dates remain current

• Send payment requests for orders

Skills & Experience

• Strong customer service and communication skills, with the ability to communicate clearly and professionally with customers and internal teams.

• Excellent attention to detail, particularly when processing orders, checking product specifications and reviewing artwork.

• Proficiency in Adobe Illustrator and artwork preparation. On-the-job training will be provided where required.

• Ability to manage multiple tasks, meet deadlines and prioritise effectively in a busy environment.

• Reliable, proactive and organised, with a strong focus on following up outstanding tasks and communications.

• Team‑oriented and flexible, with a willingness to assist across different areas of the business when required.

• Understanding of promotional product decoration methods, including:

  • Pad printing, Screen printing, Sublimation, Digital printing, Laser engraving, Transfers.

• Excellent working knowledge of the Microsoft Office Suite, including:

  • Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams