Customer Service & Administration

ZebraVet; Townsville City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Full-time role

On-the-job training

Friendly inclusive team

Competitive salary

Job summary

ZebraVet in Townsville is seeking a full-time Customer Service Representative to be the friendly voice for our customers, assisting with orders, answering product questions and keeping processes running smoothly. You will join a supportive, team-oriented Australian-owned business with warehouses in Brisbane, Townsville and Melbourne, offering on-the-job training, a secure role and a competitive salary.

If you love solving problems, staying organised and chatting to great people, you’ll fit right

Qualifications

• Customer service experience in admin or orders.
• Strong communication and problem-solving abilities.
• Attention to detail and multitasking.
• Experience with ERP/CRM systems such as NetSuite is a bonus.

Responsibilities

• Build relationships with customers.
• Process orders and monitor back orders.
• Assist customers with product enquiries.
• Keep customers updated on order statuses, delays or changes.
• Handle and resolve customer issues calmly and professionally.
• Keep customer records accurate and up to date.
• Stay updated on product knowledge.
• Assist with picking and packing orders when needed.

Skills

Customer service

Admin/data entry

Order processing

Communication

Attention to detail

CRM/ERP experience

Team player

Tools

NetSuite

Job description

About Us

ZebraVet is an Australian owned vet wholesaler who has been supporting and providing the industry for over 24 years.

Originally starting in Brisbane, we now have warehouses in both QLD (Brisbane and Townsville) and VIC.
We’re growing (exciting times!) and are looking for a full-time Customer Service Representative to join our Townsville team.

About the Role

You’ll be the friendly voice our customers hear first. You will be helping with orders, answering product questions and keeping things running smoothly.

If you love solving problems, staying organised and chatting to great people, you’ll fit right in. You will be working with a supportive team that genuinely cares about great service.

What We Offer

• Full-time, stable role in a growing business
• On-the-job training
• A friendly, inclusive team who’ll actually have your back
• A secure role with a competitive salary

What You’ll Bring

• Awesome customer service skills
• Experience with admin, data entry or order processing
• Strong communication and problem-solving abilities
• Great attention to detail and the ability to juggle tasks
• Confidence with systems (CRM/ERP experience is a big bonus—NetSuite even better!)
• A positive, team-first attitude
• Experience in wholesale, distribution or animal health is a plus, but not essential

Your Key Responsibilities

• Build great relationships with our customers
• Process orders and keep an eye on back orders
• Help customers with product enquiries
• Keep our customers up to date with order statuses, delays or changes
• Handle and resolve customer issues with a calm, friendly approach
• Keep customer records accurate and up to date
• Stay on top of product knowledge
• Assist with picking and packing customer orders from time to time as required

If you’re passionate about helping people and want to be part of a business that values its team, we’d love to hear from you!

ZebraVet is an Equal Opportunity employer