Customer Service & Admin Specialist (Reception)

Cse Global; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Job summary

CSE Crosscom in New South Wales, Australia is seeking a proactive Administrator to support the branch’s day‑to‑day operations. You will be the friendly face of the business, handling reception, calls and administrative tasks while assisting Sales, Service and Operations teams.

This hands‑on role offers variety and opportunities to streamline processes, maintain ERP records and liaise with customers, suppliers and freight providers. Strong Excel and customer‑service experience are highly regarded.

Qualifications

• What you’ll bring: strong administration and reception experience, plus confident customer interaction.
• Solid Microsoft Office skills with emphasis on Excel.
• Experience in customer service or a similar environment.
• Excellent attention to detail and accuracy.
• Strong organisational and prioritisation abilities, with deadlines in view.
• Ability to work under pressure with a proactive, can-do attitude.
• Clear communication, both in person and on the phone.

Responsibilities

• Welcoming visitors and managing reception
• Answering, screening and directing incoming calls
• Providing professional and friendly customer service
• Supporting Sales, Service and Operations teams with day‑to‑day administration
• Processing sales orders, quotes, returns and customer documentation
• Assisting with goods receipting, picking, packing and dispatch
• Maintaining accurate records, stock information and ERP system updates
• Liaising with customers, suppliers, freight providers and other branches
• Following up orders and updating delivery timeframes
• Supporting service and warranty administration
• Assisting with stock takes, transfers and inventory administration
• Helping identify opportunities to improve processes

Skills

Reception experience

Excel

Customer service

General administration

Communication skills

Organised

Tools

ERP system

Job description

CSE Crosscom in New South Wales, Australia is seeking a proactive Administrator to support the branch’s day‑to‑day operations. You will be the friendly face of the business, handling reception, calls and administrative tasks while assisting Sales, Service and Operations teams.

This hands‑on role offers variety and opportunities to streamline processes, maintain ERP records and liaise with customers, suppliers and freight providers. Strong Excel and customer‑service experience are highly regarded.