Customer Service & Admin Specialist – Growth & SAP

Rgit Australia; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Skin Checks

Novated Lease Program

Flu vaccinations

Birthday dollars

Employee Assistance Program

Job summary

Silverback Cargo Care is seeking a proactive Customer Service and Administrator to join the Sydney team. The role combines customer support with administrative duties, operating from the Sunshine West/Sydney office, and reporting to the Branch Coordinator.

Responsibilities include handling inbound calls, providing quotes, processing orders in SAP, payments, and assisting with stock queries and branch administration. The position emphasizes reliability and collaborative teamwork.

Qualifications

• Studying or completed a Certificate in Business Administration.
• Good communication skills both verbal and written.
• Good customer service and administration skills.
• Ability to prioritise and multi-task.
• Demonstrated flexibility in thinking and adapting to change.

Responsibilities

• Answer inbound calls and greet walk-in customers.
• Promote products and services to drive sales growth.
• Provide quotes and pricing; enter quotes and orders into SAP; take payments and send pick lists to warehousing.
• Obtain pricing from suppliers when required.
• Support Sales Rep with stock inquiries.
• Provide administration support for Branch Coordinator and Internal Sales Representative.
• Manage online orders, branch transfers and freight bookings for the branch.
• Coordinate spill audits and manage spill service calendar and bookings.

Skills

Communication skills

Customer service

Administration skills

Multi-tasking

Flexibility

Education

Certificate in Business Administration

Tools

SAP

Job description

Silverback Cargo Care is seeking a proactive Customer Service and Administrator to join the Sydney team. The role combines customer support with administrative duties, operating from the Sunshine West/Sydney office, and reporting to the Branch Coordinator.

Responsibilities include handling inbound calls, providing quotes, processing orders in SAP, payments, and assisting with stock queries and branch administration. The position emphasizes reliability and collaborative teamwork.