Customer Service & Admin Coordinator — Immediate Start

APG Workforce; Melbourne; On-site; AUD 50,000 - 55,000; Full time

Benefits offered by this job

36.81 per hour

Mon-Fri 9:00am–5:00pm

Immediate start available

Friendly and supportive team

Job summary

APG Workforce is seeking a Customer Service & Administration Officer for Ringwood. The role focuses on handling customer inquiries and supporting daily operations in a friendly, productive team environment.

You will manage emails, calls, quotations, orders, and invoicing while ensuring accurate documentation and efficient service delivery. An immediate start is available and the team offers supportive collaboration.

Qualifications

• Experience in customer service or administration.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and email.
• Experience with CRM or scheduling systems preferred.

Responsibilities

• Managing incoming emails and customer enquiries
• Answering and directing incoming phone calls
• Preparing freight and equipment quotations
• Checking stock availability and processing orders
• Processing invoices accurately
• Following up on Proof of Deliveries (PODs)
• Responding to freight and service-related enquiries
• Managing inbound and outbound customer communications
• Providing general administration support to the team

Skills

Customer service

Administration

Communication

Microsoft Office

CRM systems

Time management

Multitasking

Job description

APG Workforce is seeking a Customer Service & Administration Officer for Ringwood. The role focuses on handling customer inquiries and supporting daily operations in a friendly, productive team environment.

You will manage emails, calls, quotations, orders, and invoicing while ensuring accurate documentation and efficient service delivery. An immediate start is available and the team offers supportive collaboration.