Customer Service & Accounts Support (Hybrid) | $35-40/hr

Bunnings; Brisbane; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

Hybrid work option

Permanent position potential

Job summary

Synergie Australia is seeking a Customer Service Representative for a trusted client in Northgate, QLD. The role delivers exceptional customer service across national accounts, handling enquiries and bookings in a high-volume environment.

You will work Monday to Friday, 9:00am–5:00pm, with hybrid arrangements available upon permanent conversion. This temporary assignment offers potential for a permanent position, and it sits within a collaborative team driving service excellence.

Qualifications

• Previous experience in customer service or contact centre environments.
• Strong communication skills, written and verbal.
• Excellent organisational and time management abilities.
• High attention to detail and data entry accuracy.
• Proficiency with Microsoft Office Suite.
• Experience using Salesforce or CRM systems is highly regarded.
• A positive attitude and strong customer-focused approach.

Responsibilities

• Respond to customer enquiries via phone and email.
• Manage customer requests through Salesforce and internal systems.
• Coordinate service bookings and scheduling requirements.
• Resolve customer issues and complaints professionally.
• Maintain accurate customer records and account information.
• Liaise with internal departments to ensure service delivery standards.
• Work within KPI and service level expectations.
• Build strong relationships with customers and stakeholders.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Customer-focused

Tools

Salesforce

CRM systems

Microsoft Office Suite

Job description

Synergie Australia is seeking a Customer Service Representative for a trusted client in Northgate, QLD. The role delivers exceptional customer service across national accounts, handling enquiries and bookings in a high-volume environment.

You will work Monday to Friday, 9:00am–5:00pm, with hybrid arrangements available upon permanent conversion. This temporary assignment offers potential for a permanent position, and it sits within a collaborative team driving service excellence.