Customer Sales Leader

Origin Energy; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Origin Energy is seeking a Customer Sales Leader in Melbourne to guide a 10–15 person team across inbound and outbound journeys, including cross-sell, moves, internet and acquisition. You’ll drive sales performance, shape customer outcomes, and partner with senior leaders to align with the CCCCG framework.

You’ll own the end-to-end journey, handle escalation and bring customer insights to influence decisions, while developing a positive, compliant, high-performing team culture.

Qualifications

• Ideally proven experience (one to two years) leading and developing sales or customer-facing teams.
• Strong commercial awareness, with the confidence to run your team like it’s your own business.
• Advanced numeracy and literacy, and comfort working across multiple systems and platforms.
• A collaborative approach and a genuine focus on getting the right outcome for customers, your team and the business.

Responsibilities

• Own the end-to-end customer sales journey for your team, including complaints.
• Be the escalation point and capture customer insights to influence decisions.
• Lead a high-performing, compliant team and contribute to leadership discussions.
• Collaborate with other leaders to lift performance beyond your patch.

Skills

Team leadership

Commercial awareness

Numeracy & literacy

Collaboration

Job description

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• Lead a 10-15 strong team across Origin's inbound sales journey
• Shape sales strategy through Origin's Compliance, Customer, Cost & Growth framework

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role:

As Customer Sales Leader, you’ll lead a team of 10-15 proactively supporting new and existing Origin customers across our cross-sell, moves, internet and acquisition journeys - primarily inbound, with some outbound activity.

You’ll use your commercial awareness to run a high-performing, efficient team, and take on project work aligned to Origin’s CCCCG framework (Compliance, Customer, Cost, Culture and Growth), partnering with other leaders to lift performance well beyond your own patch.

Key Responsibilities:

This is a broader leadership opportunity than a typical team leader role. You’ll own the end-to-end customer sales journey for your team, including complaints, and be the escalation point when things need your attention.Your team is the ear to the ground for Origin – the first to hear customer insights that shape how we adapt our energy and internet plans. Alongside driving sales performance and a genuinely happy, high-performing team, you’ll be a visible member of the leadership group, sharing what works, driving compliance outcomes, and helping shape decisions that reach well beyond your own portfolio.

What will you bring?

• Ideally proven experience (one to two years) leading and developing sales or customer-facing teams, including coaching, performance management and building a positive team culture
• Strong commercial awareness, with the confidence to run your team like it’s your own business
• Advanced numeracy and literacy, and comfort working across multiple systems and platforms
• A collaborative approach and a genuine focus on getting the right outcome for customers, your team and the business.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here’s a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.