Process Intelligence Lead

Origin Energy; City of Melbourne; Sur place; AUD 120 000 - 190 000; Plein temps

Résumé du poste

Origin Energy is seeking a Process Intelligence Lead to translate credit decisions into sustainable operational processes. You will connect strategy, technology and operations to deliver fair and compliant outcomes across the customer credit lifecycle.

With no direct reports, you’ll influence across Operations, Technology, Risk, Legal and Finance to implement changes safely and ensure adoption, including audits and protections for customers.

Qualifications

• Extensive experience across credit operations, collections strategy, originations and regulation (energy/utilities).
• Ownership of process architecture, operational transformation and continuous improvement initiatives.
• Experience delivering collections strategies at scale and demonstrating value through testing.
• Strong governance, controls, audits experience and stakeholder engagement.
• Qualifications in Systems or Finance and Lean Six Sigma Green Belt.

Responsabilités

• Design credit decisioning end-to-end processes with clear treatment rules and controls.
• Simplify workflows and drive automation across the collections journey.
• Manage change priorities, dependencies, exception handling and rollback planning.
• Embed regulatory obligations and customer protections with audit trails.
• Partner with teams on readiness, training and adoption, with controlled testing.

Connaissances

Credit operations

Collections strategy

Originations & regulation

Process architecture

Change management

Formation

Systems/Finance degree or equivalent

Lean Six Sigma Green Belt

Description du poste

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• Turn credit strategies into practical processes that improve customer and commercial outcomes
• Lead change across teams, embedding compliance and delivering measurable value

Join a team that’s All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

As Process Intelligence Lead, you’ll translate credit decisions into sustainable operational processes within Origin’s Credit Decisioning Intelligence team. Across the customer credit lifecycle—from sign-up to arrears, hardship and collections—you’ll design processes that deliver fair, compliant and effective outcomes.You’ll connect strategy, technology and operations, ensuring changes are implemented safely, adopted by teams and deliver their intended benefits. Clear accountabilities, customer protections and audit trails will be built into your approach.With no direct reports, you’ll lead through influence, partnering across Operations, Technology, Risk, Legal and Finance.

Key responsibilities

• Design credit strategies and end-to-end processes, defining treatment rules, controls, accountabilities and procedures.
• Simplify workflows, reduce rework and strengthen automation across the collections journey.
• Manage change priorities, dependencies, exception handling and rollback plans, meeting operational, risk and compliance requirements.
• Embed regulatory obligations and customer protections into systems and processes, maintaining clear decision records and audit trails.
• Partner with teams on readiness, training and adoption, using controlled testing and monitoring to measure and sustain benefits.

About you

You bring deep credit operations knowledge and understand how to turn strategy into changes that work in a live environment. You’re confident navigating complexity, influencing stakeholders and balancing commercial goals with regulatory requirements and customer fairness.

You’ll bring:

• Extensive experience across credit operations, collections strategy, originations and regulation, including energy or utilities.
• Capability in process architecture, operational transformation and continuous improvement, with ownership of implementing and sustaining change.
• Experience delivering collections strategies and campaigns at scale, using champion/challenger testing to demonstrate value.
• Strong change management, governance and stakeholder engagement skills, including implementing controls and supporting audits.
• Relevant qualifications in Systems, Finance or a related field, and a Lean Six Sigma Green Belt or equivalent process improvement qualification.

Understanding hardship journeys, disconnection and reconnection processes, and case management is essential.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here’s a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.