Customer Relationship Manager

Minetek; North Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Great team support

Job summary

Minetek is seeking a Customer Relationship Manager for the Sound Division based in North Sydney. You will manage a portfolio of key accounts, build long-term partnerships, and understand on-site operational needs to deliver tailored solutions.

This role involves regular site visits, travel, and driving revenue growth across your territory, acting as the primary contact for clients and coordinating with internal teams to ensure high service levels.

Qualifications

• Proven experience in B2B account management, client relationships, or business development.
• Strong stakeholder management and communication skills.
• Ability to translate technical products into client value.
• Commercial mindset with experience growing accounts and pipelines.
• Willingness to travel regularly to client sites.

Responsibilities

• Build and maintain relationships with key stakeholders across existing and target accounts.
• Conduct regular site visits to understand customer operations and needs.
• Identify and grow opportunities to increase revenue and margins.
• Deliver account reviews with insights and cost-saving initiatives.
• Collaborate with internal teams to provide tailored solutions and ensure satisfaction.
• Manage territory, CRM records, and drive new business opportunities.

Skills

B2B account management

Client relationship

Business development

Stakeholder management

Communication skills

Sales pipeline management

Willingness to travel

Job description

Minetek is a global industry leader in providing innovative and cost-effective air, water, sound, and power solutions for the mining, oil & gas, and industrial sectors.

With over 150 years of combined experience, Minetek has successfully delivered more than 2,800 projects across 60+ countries. The company specialises in the engineering, design, manufacture, and implementation of both conventional and advanced solutions.

About the Role

As the Customer Relationship Manager for Sound Division at Minetek, you will manage and grow a portfolio of key accounts. Build strong, long-term client partnerships, understand operational needs on-site, and identify opportunities to deliver value through tailored solutions.

This role is based in North Sydney with regular travel required, including site visits to industrial locations. You will act as the key point of contact for clients, ensuring a high level of service while driving revenue growth across your assigned territory.

Key Responsibilities:

• Build and maintain strong relationships with key stakeholders across existing and target accounts
• Conduct regular site visits to understand customer operations, needs, and challenges
• Identify and grow opportunities within accounts to increase revenue, share of wallet, and margins
• Deliver account reviews with insights, cost-saving initiatives, and new solution opportunities
• Collaborate with internal teams to provide tailored solutions and ensure high customer satisfaction
• Manage territory, maintain CRM records, and proactively drive new business opportunities (with regular travel required)

About You

• Proven experience in B2B account management, client relationship, or business development
• Experience working with or selling into industrial sectors (e.g. mining, construction, infrastructure, manufacturing)
• Exposure to site-based or project-based industries (e.g. mining, energy, heavy equipment) is highly desirable
• Strong stakeholder management and communication skills
• Ability to understand technical products/services and translate them into client value
• Commercially driven with experience growing accounts and managing pipelines
• Willingness to travel regularly and visit client sites

Culture and Benefits

Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees. We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.

We are offering a competitive salary package, along with exceptional company benefits. Your excellent performance, you will also be rewarded with career development opportunities and great team support.

**Applicants must be Australian/New Zealand citizens or have Permanent Residency.