Customer Development Manager

Maptek Pty Ltd; Adelaide; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working conditions

Collaborative environment

Open and honest communication

Professional growth

Employee Access Program

Job summary

Maptek Pty Ltd in Adelaide is seeking a Customer Development Manager to partner with existing clients and identify new business opportunities within the Australian mining sector. The role focuses on building lasting relationships and expanding our solutions across client operations.

You will lead customer meetings, develop growth strategies, and collaborate with marketing, technical and support teams to ensure exceptional customer experiences and long-term satisfaction.

Qualifications

• Degree or Post Graduate qualifications in Geoscience.
• Vocational qualifications in leadership and management are desirable;
• A current Australian Class C Driver’s Licence.

Responsibilities

• Lead regular customer management meetings, ensuring alignment between client needs and business objectives.
• Develop and implement sales strategies to achieve growth targets and strengthen market position.
• Proactively generate and qualify leads through market research, networking, and collaboration with internal teams.
• Deliver compelling sales presentations and product demonstrations that highlight value and return on investment.
• Work closely with marketing, technical, and support teams to ensure seamless customer experiences and long-term satisfaction.
• Monitor industry trends, competitor activities, and customer feedback to inform strategic decisions.

Skills

Mining industry experience

Self-starter

Autonomous work

Technical writing

Fluent English

Education

Geoscience degree

Leadership qualifications desirable

Australian driver’s licence

Job description

Maptek is the world leader in development and supply of software and hardware technologies for the mining and resources industry. We create advanced modelling and visualisation software and hardware solutions, including Vulcan, PointStudio, BlastLogic and Evolution. Maptek solutions are sold and supported worldwide through a network of offices in Australia, Africa, North and South America, and Europe.

Maptek is looking for a Customer Development Manager to join our team in Adelaide. As part of the Customer Success Organisation and reporting to the APAC Sales and Technical Services Manager, the primary focus of the role is to collaborate closely with existing customers and actively identify business opportunities.

The Customer Development Manager plays a key role in driving customer engagement and business growth. This position focuses on developing strong, long-term relationships with clients and identifying opportunities to expand our solutions across their operations. The role is responsible for –

• Lead regular customer management meetings, ensuring alignment between client needs and business objectives.
• Develop and implement sales strategies to achieve growth targets and strengthen market position.
• Proactively generate and qualify leads through market research, networking, and collaboration with internal teams.
• Deliver compelling sales presentations and product demonstrations that highlight value and return on investment.
• Work closely with marketing, technical, and support teams to ensure seamless customer experiences and long-term satisfaction.
• Monitor industry trends, competitor activities, and customer feedback to inform strategic decisions.

What is in it for you?

• We offer flexible working conditions
• Working in a collaborative environment
• Open and honest communication
• We encourage professional growth and development of specialised skills
• We focus on ensuring people maintain good emotional health, including our Employee Access Program

A successful candidate will have:

• Proven experience in the Australian mining industry.
• Confident, enthusiastic, and energetic self starter
• Capable of working autonomously with equal effectiveness in a collaborative team environment
• Good technical writing skills for developing sales proposals and presentations
• Professional personal presentation and business attire
• Fluent English at a highly technical and professional level
• Confident, enthusiastic, and energetic self starter

Qualifications

• Degree or Post Graduate qualifications in Geoscience.
• Vocational qualifications in leadership and management are desirable;
• A current Australian Class C Driver’s Licence.

Living and demonstrating our principles at all times: Create tomorrow, Walk in theirshoes, Smarter together, Make it simple, Be courageous.

Even if you don’t meet all the requirements, we would still like to hear from you.

This position is only available for Australian citizens or permanent residents.