Customer Relationship Manager

Creditcorp; New South Wales; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working (3 days office, 2 days?

Bonus opportunities

Training & progression

EAP & health benefits

Volunteer leave

Breakfast & perks

Facilities for commuting

Job summary

Credit Corp Financial Services (CCFS) is seeking a Customer Relationship Manager in Australia. You will identify and contact customers with overdue accounts, understand their circumstances, and negotiate suitable repayment plans while supporting positive business outcomes.

backed by award-winning training and a clear path to grow, you’ll develop strong communication, negotiation and financial services skills for a long‑term career in a supportive team environment.

Qualifications

• Prior experience in customer service, contact centres, retail or hospitality.
• Strong communication skills with the ability to build rapport and navigate challenging conversations.
• Full‑time availability, Monday–Friday, 8:30AM–5:00PM.

Responsibilities

• Identify and contact customers with overdue accounts to understand circumstances.
• Investigate balances and negotiate sustainable repayment arrangements.
• Analyse account information to determine the best resolution strategy.
• Contribute to team performance by achieving targets and positive outcomes.
• Build trust with customers through professional and empathetic conversations.

Skills

Communication skills

Resilience

Negotiation

Job description

• Sydney CBD location, a short walk from Wynyard station, Barangarooprecinct and local shops and eateries
• No weekends or late nights! Monday – Friday 8:30AM – 5:00PM
• Earn uncapped monthly bonuses + more incentives and perks

In this role you’ll be working for Credit Corp Financial Services (CCFS) who are the consumer lending division of Credit Corp Group. Through our range of customer-focused lending products, we help customers access fair, responsible and transparent credit solutions that support their financial needs.

About your new role

As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayments. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.

Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long‑term career.

What your new job involves

• <180 day collections on arrears balances across CCFS loan products
• Contact and relocate customers to establish communication, investigate outstanding balances and understand their circumstances
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives
• Build trust and rapport with customers through professional and empathetic conversations
• Analyse account information to identify the most appropriate resolution strategy
• Contribute to team performance by achieving targets and delivering positive customer outcomes

Who You Are
You don’t need collections experience

,

many of our leaders started in this role. What matters is your drive and your ability to connect with people

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment where communication and resilience are essential
• Strong communication skills with the ability to build rapport and navigate challenging conversations
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences
• Essential: Full‑time availability, Monday–Friday, 8:30AM–5:00PM

What We Can Offer You

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture
• Performance-based bonus and incentive opportunities
• Structured training, nationally recognised qualifications and genuine career progression opportunities
• Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits
• Paid volunteering leave, additional leave purchase options and other lifestyle benefits
• Complimentary breakfast, fresh fruit and employee discounts
• Convenient end of Trip Facilities, including bicycle storage and showers

About Us

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

At Credit Corp we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.