Customer Relations Representative

Randstad; City of Brisbane; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Work-Life Balance

Temporary to Permanent

Prime Location

Growth Culture

Job summary

Randstad in Brisbane CBD is seeking a Customer Relations Representative to support identity verification operations. You will handle high-volume inquiries with accuracy, maintaining empathy and professionalism in a fast-paced environment.

Role is Monday to Friday with a 6-month temporary contract and potential extension or permanency. Strong MS Office and CRM skills, plus clear communication, are essential for success.

Qualifications

• Minimum 3 months in a call center or 12+ months in fast-paced customer service.
• Ability to manage high-volume inquiries with speed and care.
• Proficient in MS Office and CRM systems.
• Excellent communication and active listening.

Responsibilities

• Handle inquiries via phone and email with speed and flair.
• Turn customer challenges into positive outcomes with empathy.
• Maintain accurate data entry and CRM records.
• Collaborate with stakeholders to exceed expectations and hit deadlines.

Skills

Communication

Problem Solving

Empathy

Attention to detail

Adaptability

Tools

MS Office

CRM systems

Job description

Ready to reclaim your weekends? Join a leading identity verification team where your attention to detail protects people and supports growth. We are looking for vibrant professionals to join our Brisbane CBD hub starting October 26th.

This isn't just "another call center role", it's a vital position in the fast-paced world of background screening and identity security.

The Perks

• Work-Life Balance: Monday to Friday only. No late nights, no weekends, no "roster lotteries."

• Stability: Full-time, 6 month Temporary contract with opportunities for extension and Permanency!

• Prime Location: Based in the heart of Brisbane CBD!

• Growth Culture: Join a supportive team that values quick learners and rewards empathy.

Your Impact

As a Customer Relations Representative, you are the face of our operations. You'll balance high-volume inquiries with critical administrative tasks, ensuring our screening products are delivered with 100% accuracy.

What you'll be doing:

• Problem Solving: Managing inquiries via phone and email with speed and flair.

• Advocacy: Turning customer challenges into positive outcomes through empathy and professional resolution.

• Precision: Maintaining gold-standard data entry and CRM records.

• Collaboration: Working alongside stakeholders to exceed expectations and hit deadlines.

What You Bring to the Table

We are looking for someone who is tech-savvy, adaptable, and genuinely enjoys helping people.

• Experience: At least 3 months in a call center OR 12+ months in a fast-paced customer service environment.

• Communication: You're a natural talker and a better listener.

• Tech Skills: Proficient with MS Office and CRM systems.

• Agility: You thrive in an environment where no two days are the same.

Note: As we deal with sensitive identity data, successful candidates must be able to clear comprehensive background checks (Criminal History, AML, Entitlement to Work, and Reference checks).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.