Customer Care Representative

Probe Group; Wollongong City Council; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Financial incentives

Career growth

Health & well-being

Employee discounts

Employee referral bonus

Job summary

Probe CX is looking for Customer Care Representatives to join our refurbished Contact Centre in Australia on a full-time or part-time basis. You will be the friendly voice helping older Australians access care packages and services, solving challenges with empathy, and collaborating with a team to deliver meaningful customer experiences.

We offer learning opportunities, flexible work arrangements, and a culture that rewards growth and well-being.

Qualifications

• Clear verbal and written communication skills.
• Ability to juggle multiple tasks in a fast-paced setting.
• Positive attitude with a genuine desire to help others.
• Strong problem-solving and quick thinking under pressure.
• Comfort with technology and using multiple software platforms.
• Customer service experience is a plus, but attitude and willingness to learn matter most.

Responsibilities

• Be the friendly voice and helpful hand for older Australians, their families and carers, helping access care packages and services.
• Tackle challenges with empathy and provide supportive solutions that make customers feel heard.
• Collaborate with colleagues to share insights and celebrate wins, fostering an innovation mindset to improve customer experiences.
• Engage in continuous learning opportunities to grow your skills and advance your career.

Skills

Communication skills

Fast-paced work style

Positive attitude

Problem solving

Tech savvy

Customer service experience

Job description

We're on the lookout for multiple Customer Care Representatives to join our newly refurbished Contact Centre on a Full-Time or Part-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

Day in the life of a Customer Care Representative

• Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference.

• Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.

• Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn’t love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences

• Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!

Your skills to pay the bills

• A natural communicator with excellent verbal and written skills

• Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease

• A positive attitude and a genuine desire to help others

• Problem-solving prowess and the ability to think on your feet

• Proficiency with technology and ability to navigate across multiple platforms and software

• Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!

Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!

The must-haves

• Full work rights to work within Australia

• A National Police clearance - satisfactory requirements to be met

• Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm; & Saturday 10am - 4pm
  

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.

What’s in it for you?

• Enjoy financial & non-financial incentives- We celebrate & reward our team members as part of our high-performance culture.

• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.

• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.

• Employee discounts- Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.

• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
  

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.