Customer Regulatory Response and Alignment Lead

Energy Australia; Melbourne; Híbrido; AUD 150 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discounts

Parental leave (20 weeks)

Energise Program

Performance recognition

Resumo da oferta

EnergyAustralia is seeking a Customer Regulatory Response and Alignment Lead to drive engagement with regulators, ombudsman services and industry bodies. The role unifies customer-facing regulatory responses, submissions and investigations into an integrated view across the Customer business.

Based at Melbourne with a hybrid model (2–3 days in the office per week), it is a non-managerial individual contributor role.

Qualificações

• Significant experience in legal, compliance or regulatory roles within a regulated sector.
• Strong understanding of Australian energy regulatory frameworks and processes.
• Ability to translate regulatory concepts into clear, actionable guidance and submissions.

Responsabilidades

• Act as the key contact for customer regulatory response activities with regulators and ombudsman services.
• Lead and coordinate responses to regulatory consultations, requests, investigations and legal matters.
• Partner with subject matter experts to develop high-quality submissions and guidance.
• Identify and escalate regulatory risks and inconsistencies across the Customer business.
• Coordinate and prioritise regulatory response activities aligned with planning and priorities.
• Provide reporting, insights and capability uplift to strengthen regulatory engagement.

Conhecimentos

Regulatory affairs

Stakeholder management

Written communication

Regulatory policy

Analytical thinking

Descrição da oferta de emprego

Customer Regulatory Response and Alignment Lead

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.

As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.

About the Role

The Regulatory Response & Alignment Lead supports the Customer Business Unit with engagement and communication across industry bodies, regulators, ombudsman services and other statutory authorities. Importantly this role brings together a Customer portfolio view across regulatory engagement activities including regulatory responses, submissions and investigations as well as litigation and ombudsman matters, ensuring they are consistent, customer-focused and reflect an integrated Customer business perspective.

Working closely with stakeholders across Customer, the role identifies regulatory risks, issues and inconsistencies, provides guidance on response strategies, and delivers timely briefings and insights to support informed decision-making by senior leaders across Customer.

This is a newly created permanent position, based at 2MQ with a hybrid working environment of 2-3 days in the office per week. Please note this is an individual contributor position with no people leadership responsibilities.

Key Responsibilities

• Act as the key contact for Customer regulatory response activities, supporting engagement with regulators, ombudsman services and other external stakeholders.
• Lead and coordinate responses to regulatory consultations, requests, investigations, ombudsman and legal matters.
• Partner with subject matter experts to develop high-quality, evidence-based submissions and provide guidance on regulatory responses.
• Identify, assess and escalate regulatory risks, issues, overlaps and inconsistencies across the Customer business.
• Coordinate and prioritise regulatory response activities, ensuring alignment with business planning and competing priorities.
• Provide reporting, insights and capability uplift to strengthen regulatory engagement and response practices across the Customer business.

About you

• Significant experience in legal, compliance or regulatory roles with sound understanding of the Australian energy regulatory framework (e.g. AER, AEMC, AEMO, ESC, ACCC) or transferable experience from a highly regulated retail sector.
• Strong understanding of regulatory frameworks and the ability to navigate complex regulatory and policy issues.
• Excellent written, communication and influencing skills, with the ability to translate complex matters into clear, actionable advice and submissions.
• Proven stakeholder management and relationship-building capabilities across internal and external audiences.
• Customer-focused, collaborative and outcome-driven, with a commitment to delivering high-quality business and customer outcomes.
• Strategic, resilient and adaptable, with the ability to anticipate emerging issues and manage competing priorities effectively.

Why Us?
EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that's when we're at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here's what you can look forward to:

• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks' paid parental leave - completely gender-equal
• Energise Program - flexible working that's team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes - tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self

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