Customer Regulatory Response and Alignment Lead

Energy Australia; Australia; Hybrid; AUD 150,000 - 200,000; Full time

Job summary

Energy Australia is seeking a Customer Regulatory Response and Alignment Lead to manage regulatory engagement across industry bodies, regulators and ombudsman services for the Customer Business Unit. The role aligns regulatory responses, submissions and investigations with a customer-focused approach in a cross-functional, policy-driven environment.

Based at 2MQ with a hybrid schedule (2–3 days in the office per week), this senior individual contributor role focuses on coordinating responses,

Qualifications

• Significant experience in legal, compliance or regulatory roles with sound understanding of the Australian energy regulatory framework.
• Strong understanding of regulatory frameworks and the ability to navigate complex regulatory and policy issues.
• Excellent written, communication and influencing skills, with the ability to translate complex matters into clear, actionable advice and submissions.
• Proven stakeholder management and relationship-building capabilities across internal and external audiences.
• Customer-focused, collaborative and outcome-driven, with a commitment to delivering high-quality business and customer outcomes.
• Strategic, resilient and adaptable, with the ability to anticipate emerging issues and manage competing priorities effectively.

Responsibilities

• Act as the key contact for Customer regulatory response activities, supporting engagement with regulators, ombudsman services and other external stakeholders.
• Lead and coordinate responses to regulatory consultations, requests, investigations, ombudsman and legal matters.
• Partner with subject matter experts to develop high-quality, evidence-based submissions and provide guidance on regulatory responses.
• Identify, assess and escalation regulatory risks, issues, overlaps and inconsistencies across the Customer business.
• Coordinate and prioritise regulatory response activities, ensuring alignment with business planning and competing priorities.
• Provide reporting, insights and capability uplift to strengthen regulatory engagement and response practices across the Customer business.

Skills

Regulatory compliance

Stakeholder management

Regulatory strategy

Communication skills

Analytical thinking

Job description

Customer Regulatory Response and Alignment Lead

The Regulatory Response & Alignment Lead supports the Customer Business Unit with engagement and communication across industry bodies, regulators, ombudsman services and other statutory authorities. Importantly this role brings together a Customer portfolio view across regulatory engagement activities including regulatory responses, submissions and investigations as well as litigation and ombudsman matters, ensuring they are consistent, customer-focused and reflect an integrated Customer business perspective.

Working closely with stakeholders across Customer, the role identifies regulatory risks, issues and inconsistencies, provides guidance on response strategies, and delivers timely briefings and insights to support informed decision-making by senior leaders across Customer.

This is a newly created permanent position, based at 2MQ with a hybrid working environment of 2-3 days in the office per week. Please note this is an individual contributor position with no people leadership responsibilities.

Key Responsibilities

• Act as the key contact for Customer regulatory response activities, supporting engagement with regulators, ombudsman services and other external stakeholders.
• Lead and coordinate responses to regulatory consultations, requests, investigations, ombudsman and legal matters.
• Partner with subject matter experts to develop high-quality, evidence-based submissions and provide guidance on regulatory responses.
• Identify, assess and escalation regulatory risks, issues, overlaps and inconsistencies across the Customer business.
• Coordinate and prioritise regulatory response activities, ensuring alignment with business planning and competing priorities.
• Provide reporting, insights and capability uplift to strengthen regulatory engagement and response practices across the Customer business.

About you

• Significant experience in legal, compliance or regulatory roles with sound understanding of the Australian energy regulatory framework (e.g. AER, AEMC, AEMO, ESC, ACCC) or transferable experience from a highly regulated retail sector.
• Strong understanding of regulatory frameworks and the ability to navigate complex regulatory and policy issues.
• Excellent written, communication and influencing skills, with the ability to translate complex matters into clear, actionable advice and submissions.
• Proven stakeholder management and relationship-building capabilities across internal and external audiences.
• Customer-focused, collaborative and outcome-driven, with a commitment to delivering high-quality business and customer outcomes.
• Strategic, resilient and adaptable, with the ability to anticipate emerging issues and manage competing priorities effectively.