Regulatory Response Manager @ Australian Payments Plus

Hatch; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Australian Payments Plus is seeking a Regulatory Response Manager to help maintain a strong compliance posture and respond to key regulatory matters, including PFMI adoption. You’ll coordinate responses from planning and evidence gathering through to review, self-assessment and submission, ensuring accuracy, timeliness and governance.

You’ll collaborate with business owners and stakeholders, provide specialist advice, and support high‑quality, defensible regulatory outcomes while embedding risk

Qualifications

• Experience supporting or managing regulatory responses, compliance matters or regulatory commitments, ideally within financial services, payments or another regulated environment.
• Experience coordinating evidence and stakeholders across complex regulatory or compliance activities.
• Strong quality assurance capability, with experience reviewing evidence and supporting accurate, consistent and timely regulatory responses.
• Good knowledge of regulatory obligations, compliance practices, risk management, governance and response controls.
• Ability to identify and assess risks, develop mitigation strategies and clearly communicate issues to stakeholders.
• Strong analytical skills to synthesize complex information into clear, defensible outcomes.
• Strong stakeholder management skills across multiple teams and levels of seniority.
• Strong organizational skills and attention to detail in managing evidence, records, reporting and governance requirements.
• A relevant tertiary qualification in risk, compliance, governance or a related discipline; professional certification or membership desirable.

Responsibilities

• Leading regulatory response activities: planning, evidence gathering, review, self‑assessment and submission coordination.
• Providing risk and compliance advice to stakeholders on regulatory obligations and commitments.
• Maintaining records and governance to support regulatory requests, responses and commitments.

Skills

Stakeholder management

Analytical skills

Organizational skills

Regulatory compliance

Risk management knowledge

Education

Relevant tertiary qualification in risk, compliance, governance

Job description

Regulatory Response Manager @ Australian Payments Plus

We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

Life @ AP+

We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role

As our Regulatory Response Manager, you’ll play an important role in supporting AP+ to maintain a strong compliance posture and successfully respond to key regulatory matters and commitments, including AP+’s voluntary adoption of the Principles for Financial Market Infrastructures (PFMI).

You’ll coordinate regulatory response activities from planning and evidence gathering through to review, self-assessment and submission, ensuring responses are accurate, timely and supported by robust governance.

Working across business owners who are designing and implementing, you’ll bring together stakeholders, provide specialist advice and insights to support high-quality, consistent and defensible regulatory outcomes.

This Role Is Responsible For

• Leading regulatory response activities, including planning, evidence gathering, review, self-assessment and submission coordination.
• Providing risk and compliance advice to stakeholders on regulatory obligations and expectations, particularly when designing and implementing initiatives supporting regulatory commitments.
• Maintaining strong records, controls and governance to support regulatory requests, responses and commitments.
• Supporting the design, implementation and embedding of Group Risk activities associated with regulatory responses.
• Working closely with the Regulatory Response Program Manager to identify, assess and mitigate delivery risks.
• Analysing information, issues and trends to support accurate, consistent and defensible regulatory responses.
• Designing and implementing reporting to track regulatory response progress, risks, issues and outcomes for Governance Forums.
• Building effective relationships across internal teams and relevant external stakeholders.
• Applying quality assurance practices to improve the consistency, quality and timeliness of regulatory responses.
• Identifying process improvements that strengthen AP+’s regulatory response capability and readiness.
• Coordinating effective records management across regulatory response artefacts, evidence, decisions and authorised information requests.
• Staying across regulatory developments, industry trends and best practice to support continuous improvement.

In order to be successful in this role you’ll need to demonstrate:

• Experience supporting or managing regulatory responses, compliance matters or regulatory commitments, ideally within financial services, payments or another regulated environment.
• Experience coordinating evidence and stakeholders across complex regulatory or compliance activities.
• Strong quality assurance capability, with experience reviewing evidence and supporting accurate, consistent and timely regulatory responses.
• Good knowledge of regulatory obligations, compliance practices, risk management, governance and response controls.
• The ability to identify and assess risks, develop appropriate mitigation strategies and clearly communicate issues to stakeholders.
• Strong analytical skills, with the ability to bring together complex information and evidence to produce clear, defensible outcomes.
• Strong stakeholder management skills and the ability to build effective relationships across multiple teams and levels of seniority.
• Strong organisational skills and attention to detail, particularly when managing evidence, records, reporting and governance requirements.
• A relevant tertiary qualification in risk, compliance, governance or a related discipline. Relevant professional certification or membership is also desirable.

AP+ are not partnering with Recruitment agencies for this role.

Key Responsibilities

• Leading regulatory response activities
• Providing risk and compliance advice
• Maintaining records and governance

Key Strengths

• Regulatory compliance
• Stakeholder management
• Analytical skills
• Quality assurance
• Organizational skills
• Risk management knowledge

Why Australian Payments Plus is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.