Customer Partnership Manager - Business Development

Concrete Partnerships; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Incentive program

Premium Melbourne showroom

Established customer portfolio

Autonomy with leadership support

Career progression

Job summary

Concrete Partnerships is seeking a Customer Partnership Manager to operate from our premium Melbourne CBD showroom, managing an established territory across Victoria, South Australia and Tasmania. The role focuses on building trusted customer partnerships, expanding opportunities, and shaping growth for a respected Australian business.

You’ll partner with senior leadership, manage client relationships, present solutions, and collaborate with Operations, Marketing and Finance to deliver

Qualifications

• Proven experience in Business Development, Territory Management or Key Account Management.
• Experience within commercial furniture, workplace solutions, fit-out, interiors or related construction industries.
• Outstanding relationship-building and stakeholder management skills.
• Strong commercial acumen with excellent negotiation abilities.
• Proactive, self-motivated and customer-focused approach.
• Ability to work autonomously while managing your own territory.
• Excellent communication and presentation skills.

Responsibilities

• Build and strengthen long-term relationships with commercial furniture resellers, fit-out companies and project partners.
• Manage an established portfolio of key customer accounts across Victoria, South Australia and Tasmania.
• Identify and secure new business opportunities throughout your territory.
• Prepare quotations, proposals and commercial agreements.
• Negotiate outcomes that create value for customers and the business.
• Deliver product presentations and educate customers on latest product solutions.
• Identify opportunities to increase customer engagement and account growth.
• Maintain accurate CRM activity, forecasting and opportunity management.

Skills

Business Development

Territory Management

Key Account Management

CRM (HubSpot)

Relationship Building

Negotiation

Communication

Presentation

Tools

HubSpot

Job description

About the Opportunity

Our client is one of Australia's most respected commercial furniture suppliers, partnering with leading furniture resellers, fit-out companies, architects, designers and workplace specialists nationwide.

Our client is one of Australia's most respected commercial furniture suppliers, partnering with leading furniture resellers, architects, designers and workplace specialists nationwide. With more than 30 years of success, they've built an outstanding reputation for quality, innovation and exceptional customer service, becoming the trusted partner of choice across the commercial furniture industry. Due to continued growth and succession planning, they're seeking an experienced Customer Partnership Manager to be based from their premium Melbourne CBD showroom while managing an established territory across Victoria, South Australia and Tasmania. This isn't about chasing sales targets or making cold calls. It's about becoming a trusted advisor to your customers, strengthening existing partnerships, creating new opportunities and helping shape the future growth of a highly respected Australian business.

Why You’ll Love This Role

Reporting directly to senior leadership, you'll enjoy the autonomy to manage your own territory while being supported by a highly experienced and collaborative national team. You'll inherit established customer relationships while continuing to grow the business by developing new partnerships across Victoria, South Australia and Tasmania.

Key Responsibilities include

• Build and strengthen long-term relationships with commercial furniture resellers, fit-out companies and project partners.
• Manage an established portfolio of key customer accounts across Victoria, South Australia and Tasmania.
• Identify and secure new business opportunities throughout your territory.
• Prepare quotations, proposals and commercial agreements.
• Negotiate outcomes that create genuine value for both customers and the business.
• Deliver product presentations and educate customers on the latest product solutions.
• Identify opportunities to increase customer engagement and account growth.
• Work collaboratively with Operations, Customer Service, Marketing and Finance to deliver outstanding customer experiences.
• Maintain accurate CRM activity, forecasting and opportunity management.
• Represent the business professionally throughout Victoria, South Australia and Tasmania while building lasting customer partnerships.

What You’ll Be Doing

We're looking for an individual who is passionate about building relationships and takes pride in delivering exceptional customer experiences.

To be successful in this role you’ll ideally possess

• Proven experience in Business Development, Territory Management or Key Account Management.
• Experience within commercial furniture, workplace solutions, fit-out, interiors or a related construction industry.
• Outstanding relationship-building and stakeholder management skills.
• Strong commercial acumen with excellent negotiation abilities.
• A proactive, self-motivated and customer-focused approach.
• The ability to work autonomously while managing your own territory.
• Excellent communication and presentation skills.
• Experience using CRM platforms such as HubSpot (highly regarded).

What’s in it for you

• Lucrative salary package including fully maintained company vehicle.
• Performance-based incentive program.
• Premium Melbourne CBD showroom with flexibility to manage your own territory.
• Established customer portfolio from day one.
• Genuine autonomy with the support of an experienced leadership team.
• Join one of Australia's most respected commercial furniture businesses.
• Long-term career progression within a growing national organisation.
• Collaborative culture where people, integrity and relationships come first.
• Opportunity to build a rewarding long-term career with a business that genuinely invests in its people.