Customer Order Specialist, Projects

Signify; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Signify in Sydney, Australia is seeking an order management professional to ensure accurate processing and timely delivery of customer orders. You will validate references, coordinate with sales, logistics, and finance, and maintain high-quality master data across ERP and CRM systems.

The role emphasizes customer satisfaction, cross-functional collaboration, and process compliance in a fast-paced environment, with attention to order accuracy.

Qualifications

• At least 2 years of experience in order management and processing, with responsibility for order fulfillment, delivery coordination, customer support, and cross-functional collaboration.
• Knowledgeable with ERP systems (e.g., SAP) and CRM platforms, with a strong focus on order accuracy, process compliance, and maintaining high-quality customer data.
• Strong customer service experience, including managing customer inquiries, resolving order-related issues, and coordinating with cross-functional teams to ensure timely order fulfillment and delivery.

Responsibilities

• Accepts and validates sales order by checking references and validating relevant information.
• Supports Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

Skills

Order management

Delivery coordination

Customer service

Cross-functional collaboration

ERP knowledge

CRM knowledge

Tools

SAP ERP

CRM platforms

Job description

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

Key Areas of Responsibility

• Accepts and validates sales order by checking references and validating relevant information.
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

Critical Experiences

At least 2 years of experience in order management and processing, with responsibility for order fulfillment, delivery coordination, customer support, and cross-functional collaboration.

Knowledgeable with ERP systems (e.g., SAP) and CRM platforms, with a strong focus on order accuracy, process compliance, and maintaining high-quality customer data.

Strong customer service experience, including managing customer inquiries, resolving order-related issues, and coordinating with cross-functional teams to ensure timely order fulfillment and delivery.

Applicants must hold valid Australia working rights to be considered for this position.