Customer Operations Officer

Barwon Water; Geelong; On-site; AUD 65,000 - 90,000; Full time

Job summary

Barwon Water is seeking a Customer Operations Officer for a 12-month maximum term. The role focuses on delivering a seamless experience for customers, across Billing, Connections, Metering and more, in a fast-paced, multiskilled team.

You will monitor customer channels, resolve issues promptly, support front-line staff, and participate in continuous improvement initiatives, ensuring service standards and stakeholder satisfaction.

Qualifications

• Experience in customer service and operations.
• Ability to thrive in a fast-paced, collaborative environment.
• Strong analytical skills to support investigations and compliance monitoring.

Responsibilities

• Monitor customer channels and resolve issues promptly.
• Maintain service standards and manage escalations across Barwon Water teams.
• Support front-line staff and contribute to continuous improvement initiatives.

Skills

Customer service

Operations

Root cause analysis

Compliance monitoring

Job description

Customer Operations Officer (12 month maximum term)

• Exciting and varied customer centre role
• Community values driven organisation
• Flexible and supportive working arrangements

Looking for more than just your next job? As our nationally recognised Customer Experience team continues to grow and evolve, we're expanding opportunities for people who want to build their skills, contribute new ideas and help drive positive change for our customers. If that sounds like you, this could be the opportunity you've been waiting for.

About The Role

As a Customer Operations Officer, you’ll play a pivotal role in delivering a seamless experience for Barwon Water customers. Your focus will be on understanding customer needs and providing timely, effective solutions that enhance satisfaction.

In this multiskilled role, you’ll monitor customer channels, resolve issues promptly, and work collaboratively across the team and with stakeholders across Barwon Water to maintain service standards and manage escalations efficiently.

You’ll support the front-line team and contribute to continuous improvement initiatives, helping Barwon Water uphold its commitment to exceptional customer service. This position offers stability and opportunities for professional growth, enabling you to reach your full potential.

This is a 12 month maximum term contract.

About You

You’re passionate about creating meaningful, memorable customer experiences. Our Customer Operations team manages all support services, including Billing, Collections, Connections, and Metering and your ability to adapt will be key to your success.

With experience in customer service and operations, you thrive in a fast-paced, collaborative environment. Your tenacity and analytical skills will support root cause investigations and compliance monitoring. Self-motivated and solutions-driven, you think on your feet and take pride in delivering outstanding outcomes for customers.

About us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic and environmental prosperity.

We care about where we live and work, and we’re always looking for like-minded people to join our team.

Why join us?

At Barwon Water, we believe every individual has something valuable to offer. A diverse workforce brings a wider variety of ideas to the table, and we value results, personal and professional growth, workplace diversity and a balance between work and life commitments.

Our work requires more than just engineering and scientific solutions. We’re learning from the tens of thousands of years of knowledge and insight from Traditional Custodians. Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

Get in touch

For enquiries, a copy of the position description or to find out more, contact Scott Bond, Team and Optimisation Leader on 5226 2327

[e-mail]