Customer Operations Specialist - 12-Month Contract

Barwon Water; Geelong; On-site; AUD 65,000 - 90,000; Full time

Job summary

Barwon Water is seeking a Customer Operations Officer for a 12-month maximum term. The role focuses on delivering a seamless experience for customers, across Billing, Connections, Metering and more, in a fast-paced, multiskilled team.

You will monitor customer channels, resolve issues promptly, support front-line staff, and participate in continuous improvement initiatives, ensuring service standards and stakeholder satisfaction.

Qualifications

• Experience in customer service and operations.
• Ability to thrive in a fast-paced, collaborative environment.
• Strong analytical skills to support investigations and compliance monitoring.

Responsibilities

• Monitor customer channels and resolve issues promptly.
• Maintain service standards and manage escalations across Barwon Water teams.
• Support front-line staff and contribute to continuous improvement initiatives.

Skills

Customer service

Operations

Root cause analysis

Compliance monitoring

Job description

Barwon Water is seeking a Customer Operations Officer for a 12-month maximum term. The role focuses on delivering a seamless experience for customers, across Billing, Connections, Metering and more, in a fast-paced, multiskilled team.

You will monitor customer channels, resolve issues promptly, support front-line staff, and participate in continuous improvement initiatives, ensuring service standards and stakeholder satisfaction.