Customer Service Officer

TasWater; City of Devonport; On-site; AUD 85,000 - 90,000; Part time

Job summary

TasWater in Devonport is seeking customer-focused professionals to join the Customer Hub team. Two permanent part-time roles are available, with potential full-time fixed-term opportunities. Part-time candidates should anticipate onsite training sessions of up to 7.6 hours per day until completion.

The role involves handling customer inquiries by phone and supporting via email, webchat, and face-to-face service desks, delivering a positive customer experience from first contact onward.

Qualifications

• Experience in a high-volume contact centre is highly regarded.
• Proven ability to build rapport and establish trust quickly.
• Strong verbal and written communication skills.
• Confidence engaging across phone, email, webchat and face-to-face channels.
• Ability to manage competing priorities and stay composed in a fast-paced environment.
• Teamwork and self-motivation in a busy setting.

Responsibilities

• Be the first point of contact for customers via phone, email, webchat and in-person service desks.
• Listen, problem-solve and help customers access services and information.
• Deliver a positive experience at every interaction.

Skills

Build rapport

Customer service

High-volume contact centre

Verbal communication

Written communication

Job description

Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.
Our talented workforce of over 950 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.
We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.
Over the coming 5 years we’re investing $1.7 billion to ensure a safe and secure water future for a growing Tasmania, and we will make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more.

The role

Are you someone who can buildrapport from the very first conversation?

We're looking forcustomer-focused professionals to join our Customer Hub team. We currently have two permanent part-time opportunities (5 hours per day, 5 days per week), with the potential for full-time fixed term contracts becoming availablein the near future. Note: If applying for the part-time positions, please beaware you will be expected to attend initial training sessions onsite up to 7.6hours each day until completion.

This role is based inDevonport and offers an hourly rate of $36.84 on commencement, increasing to $38.89upon successful completion of probation.

As a member of the team,you'll be the first point of contact for many of our customers, providingsupport primarily via phone, while also assisting through email, webchat andface-to-face service desk interactions. You'll listen, problem-solve and help customersaccess the services and information they need, delivering a positive experienceat every interaction.

What we're looking for

This is a fantastic opportunity to join a supportive, fast paced call centre environment where no two days are ever the same (and boredom isn’t on the roster).

To thrive in this role, you'll bring:

• Experience in a high-volume contact centre environment is highly regarded.
  
• Demonstrated ability to build rapport and establish trust quickly with customers.
  
• Strong verbal and written communication skills.
  
• Confidence engaging with customers across phone, email, webchat and face-to-face channels.
  
• Ability to manage competing priorities and maintain composure in a fast-paced environment.
  
• Strong problem-solving skills and a commitment to achieving positive customer outcomes.
  
• Ability to work collaboratively within a team while also being self-motivated and accountable.
  

Why TasWater

Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.

• Be part of a supportive and collaborative team.
  
• Make a meaningful difference for customers every day.
  
• Develop your skills across a range of customer service channels.
  
• Two part-time opportunities currently available.
  
• Potential for an additional full-time opportunity soon.

The Details

This role is based in Devonport and attracts a salary range of $85,078.62 - $89,805.21(inclusive of superannuation).

Shortlisted candidates will be invited to attend an assessment centre session (up to 2 hours). This will include an introductory overview of the organisation, a skills assessment relevant to the role, and a panel interview with members of the hiring team.

Throughout the process, we aim to ensure a fair and positive experience for all applicants, and we’ll keep you informed of your progress at each stage.

If you want to learn more about this role or needassistance in applying, please contact Gaye Oliver – Manager – Customer Hubat [e-mail]

Applications will be closing on Friday, 30th October at 10:00 AM.