Customer-Obsessed Branch Leader

National Australia Bank

Western Australia

Hybrid

AUD 110,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Career growth opportunities

Tailored onboarding & training

Job summary

National Australia Bank in Western Australia seeks a Branch Manager to lead a retail team, drive branch performance, and deliver exceptional customer experiences. You will coach staff, identify cross-sell opportunities, and align with the broader retail division to achieve business objectives.

The role emphasizes customer-centric service, teamwork, and a strong commitment to quality. Onboarding and training programs are provided, with attractive base salary and clear career-growth opportunities.

Qualifications

Proven experience in retail banking management or leadership roles.
Customer-centric thinking.
Ability to influence, coach, and work collaboratively with your team.
Commitment to delivering an amazing customer experience and quality, with the will to go the extra mile.
Keen eye for detail ensuring accurate transactions.
Appreciation for inclusion and diversity of customers and colleagues.

Responsibilities

Work quickly and with purpose for our customers, putting them at the centre of everything you do.
Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
Deliver a brilliant, consistent, and engaging experience to our customers and partners; ensuring every team member delivers this every time.
Manage performance and strategic development of the branch and its relationships with the wider retail division.