Customer-Obsessed Branch Manager – North Lakes

National Australia Bank; North Lakes; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Attractive base salary

Career growth opportunities

Job summary

National Australia Bank (NAB) is seeking a Branch Manager for North Lakes to lead a dynamic team of Customer Advisors and deliver outstanding service at our North Lakes branch. You’ll drive branch performance, coaching, and cross-sales while maintaining focus on customer-centric outcomes and simple, effective processes.

All new Branch Managers receive NAB's onboarding and tailored training; the role offers a base salary, career growth, and an inclusive culture.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking.
• Ability to influence and coach a team.
• Passion for delivering excellent customer experience.
• Attention to detail to ensure transactions are accurate.

Responsibilities

• Work quickly and with purpose for our customers, putting them at the centre of everything you do.
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time.
• Manage performance & strategic development of the branch and its relationship with the wider retail division.

Skills

Leadership

Customer centric

Coaching

Cross-selling

Team leadership

Job description

National Australia Bank (NAB) is seeking a Branch Manager for North Lakes to lead a dynamic team of Customer Advisors and deliver outstanding service at our North Lakes branch. You’ll drive branch performance, coaching, and cross-sales while maintaining focus on customer-centric outcomes and simple, effective processes.

All new Branch Managers receive NAB's onboarding and tailored training; the role offers a base salary, career growth, and an inclusive culture.