Branch Manager - North Lakes, QLD

National Australia Bank; North Lakes; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Attractive base salary

Career growth opportunities

Job summary

National Australia Bank (NAB) is seeking a Branch Manager for North Lakes to lead a dynamic team of Customer Advisors and deliver outstanding service at our North Lakes branch. You’ll drive branch performance, coaching, and cross-sales while maintaining focus on customer-centric outcomes and simple, effective processes.

All new Branch Managers receive NAB's onboarding and tailored training; the role offers a base salary, career growth, and an inclusive culture.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking.
• Ability to influence and coach a team.
• Passion for delivering excellent customer experience.
• Attention to detail to ensure transactions are accurate.

Responsibilities

• Work quickly and with purpose for our customers, putting them at the centre of everything you do.
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction.
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities.
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time.
• Manage performance & strategic development of the branch and its relationship with the wider retail division.

Skills

Leadership

Customer centric

Coaching

Cross-selling

Team leadership

Job description

Branch Manager - North Lakes

Our people are customer obsessed. They work in close partnership to prioritise customers needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

In the role of Branch Manager, you’ll empower a dynamic team of Customer Advisors to embody NAB's values at our North Lakes branch. You will join our retail teamwho place a strong focus on delivering real results for customers while keeping things simple.

You’ll make an impact each day by:

• Work quickly and with purpose for our customers, putting them at the centre of everything you do
• Be responsible for the overall performance of your branch through coaching, mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Deliver a brilliant, consistent, and engaging experience to our customers and partners; making sure everyone within your team understands the importance of delivering this every time
• Manage performance & strategic development of the branch and its relationship with the wider retail division

You’ll bring to this role:

• Proven experience in retail banking management or leadership roles is essential
• Customer‑centric thinking
• Ability to Influence, coach, and work collaboratively your team
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for the inclusion and diversity of our customers and colleagues

More focus on you

All new Branch Managers receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career‑growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

Unsolicited CVs from agencies will not be accepted.