Customer Insights & Reporting Lead, Portfolio Management

Queensland Government; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

Queensland Government is seeking a data analytics professional to analyse operational data, identify service gaps and driver improvements. You will translate insights into practical changes, monitor outcomes, and support governance around service standards and risk thresholds.

Ideal candidates will have experience in operational data and analytics, strong communication, and the ability to work with diverse stakeholders to drive customer-focused improvements.

Qualifications

• Experience in operational data and analytics.
• Ability to translate data insights into practical improvements.
• Strong communication and collaboration skills.

Responsibilities

• Analyse operational data to identify customer needs, service trends and systemic issues.
• Translate insights into practical service improvements.
• Monitor the effectiveness of improvements and identify further actions.
• Support ongoing oversight of service standards and risk thresholds.

Skills

Analytical thinking

Stakeholder collaboration

Communication

Problem solving

Tools

Power BI

Job description

Queensland Government is seeking a data analytics professional to analyse operational data, identify service gaps and driver improvements. You will translate insights into practical changes, monitor outcomes, and support governance around service standards and risk thresholds.

Ideal candidates will have experience in operational data and analytics, strong communication, and the ability to work with diverse stakeholders to drive customer-focused improvements.