Customer Insights & Reporting Analyst - Portfolio

Public Trust Office QLD; Brisbane; Presencial; AUD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Queensland Public Trustee is establishing a statewide Customer Portfolio Management function to strengthen oversight across Financial Administration. As Customer Insights and Reporting Officer, you will help turn customer and operational data into insights that identify emerging service delivery risks and support timely action.

Working under the Principal Customer Insights and Reporting Officer, you will analyse service data, highlight unresolved enquiries and service gaps, and contribute to

Formación

• Strong data analytics to identify customer needs and service trends.
• Ability to translate insights into practical service improvements.
• Experience with data-driven decision making and reporting.

Responsabilidades

• Analyse customer and operational data to identify customer needs, service trends, pain points and systemic issues.
• Translate customer insights and operational evidence into practical service improvements.
• Monitor the effectiveness of service improvements and adjust actions as needed.
• Support end-to-end oversight of service standards, customer outcomes and risk thresholds.

Conocimientos

Data analytics

Stakeholder collaboration

Problem solving

Communication skills

Educación

Bachelor's degree in a relevant field

Herramientas

Power BI

Excel

Descripción del empleo

Queensland Public Trustee is establishing a statewide Customer Portfolio Management function to strengthen oversight across Financial Administration. As Customer Insights and Reporting Officer, you will help turn customer and operational data into insights that identify emerging service delivery risks and support timely action.

Working under the Principal Customer Insights and Reporting Officer, you will analyse service data, highlight unresolved enquiries and service gaps, and contribute to