Customer Insights Analyst | Hybrid Work & Growth

Kmart Group; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid flexibility

Team member discount at Kmart, Target,

Brighter Benefits program access

Bonus program eligibility

Inclusive parental leave

Mentor Program

Kudos recognition program

Job summary

Kmart Group is seeking an Analyst to join our Customer team to analyse customer and market data, delivering insights to drive growth and improve experiences across Kmart and Target. You will work with diverse data sources and stakeholders to provide reporting, identify trends and support key business decisions.

We value a curious, autonomous analyst who can translate data into actionable recommendations for merchandising, stores and other stakeholders.

Qualifications

• 1-3 years' experience in analytics, reporting or customer insights roles.
• Strong SQL skills and experience with descriptive analytics, reporting and business intelligence tools.
• Experience working with customer, marketing, digital or retail datasets.
• Experience analysing research, survey or Voice of Customer data.

Responsibilities

• Delivering reporting and insights on customer behaviour, engagement and market trends.
• Analysing customer, research and Voice of Customer data to understand experiences across online and in-store channels.
• Providing insights into customer segments, growth opportunities and changing purchasing behaviours.
• Working with Flybuys and other customer data assets to identify key customer trends and opportunities.
• Partnering with Data, AI and BI teams to automate reporting and improve customer insight workflows.
• Preparing clear, actionable recommendations that support business decisions across merchandising, stores and broader stakeholder groups.

Skills

SQL

Descriptive analytics

BI tools

Customer insights

Attention to detail

Tools

Excel

Power BI

Job description

Kmart Group is seeking an Analyst to join our Customer team to analyse customer and market data, delivering insights to drive growth and improve experiences across Kmart and Target. You will work with diverse data sources and stakeholders to provide reporting, identify trends and support key business decisions.

We value a curious, autonomous analyst who can translate data into actionable recommendations for merchandising, stores and other stakeholders.