Hybrid Customer Insights Analyst - Growth & Experience

Kmart Australia Limited; Victoria; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid working

Team member discount card

Brighter Benefits program

Bonus program

Job summary

Kmart Australia Limited is expanding its Customer analytics team. The Analyst will deliver reporting and insights on customer behaviour, engagement and trends, using SQL and BI tools to analyse datasets from online and in-store channels.

The role emphasizes data wrangling, attention to detail, and collaboration with Data, AI, and BI teams to automate reporting and drive business decisions across merchandising and stores. Hybrid work options available.

Qualifications

• 1–3 years' experience in analytics, reporting or customer insights roles.
• Strong SQL skills and experience with descriptive analytics, reporting and business intelligence tools.
• Experience working with customer, marketing, digital or retail datasets.
• Experience analysing research, survey or Voice of Customer data.
• Strong data wrangling and manipulation skills across databases and Excel.
• Excellent attention to detail and the ability to deliver quality outcomes on time.

Responsibilities

• Delivering reporting and insights on customer behaviour, engagement and market trends.
• Analysing customer, research and Voice of Customer data to understand customer experiences across online and in-store channels.
• Providing insights into customer segments, growth opportunities and changing purchasing behaviours.
• Partnering with Data, AI and BI teams to automate reporting and improve customer insight workflows.
• Preparing clear, actionable recommendations that support business decisions across merchandising, stores and broader stakeholder groups.

Skills

SQL

Data analysis

Customer insights

Excel

BI tools

Tools

Business Intelligence tools

Job description

Kmart Australia Limited is expanding its Customer analytics team. The Analyst will deliver reporting and insights on customer behaviour, engagement and trends, using SQL and BI tools to analyse datasets from online and in-store channels.

The role emphasizes data wrangling, attention to detail, and collaboration with Data, AI, and BI teams to automate reporting and drive business decisions across merchandising and stores. Hybrid work options available.