Customer Insights Analyst — Hybrid, Growth & Impact

Kmart Group; Victoria; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team member discount

Brighter Benefits program

Bonus program

Parental leave

Circle In support

Mentor program

Job summary

Kmart Group is hiring an Analyst to join our Customer team in Australia. You’ll analyse customer and market data to deliver insights that drive growth and better experiences across Kmart and Target.

You’ll collaborate with Data, AI and BI squads to automate reporting and support decision-making in merchandising, stores and digital channels. With 1–3 years in analytics or customer insights, you’ll bring strong SQL, Descriptive analytics, and BI tool experience.

Qualifications

• 1-3 years' experience in analytics, reporting or customer insights roles.
• Strong SQL skills and experience with descriptive analytics, reporting and business intelligence tools.
• Experience working with customer, marketing, digital or retail datasets.
• Experience analysing research, survey or Voice of Customer data.
• Strong data wrangling and manipulation skills across databases and Excel.
• Excellent attention to detail and the ability to deliver quality outcomes on time.

Responsibilities

• Delivering reporting and insights on customer behaviour, engagement and market trends.
• Analysing customer, research and Voice of Customer data to understand customer experiences across online and in-store channels.
• Providing insights into customer segments, growth opportunities and changing purchasing behaviours.
• Working with Flybuys and other customer data assets to identify key customer trends and opportunities.
• Partnering with Data, AI and BI teams to automate reporting and improve customer insight workflows.
• Preparing clear, actionable recommendations that support business decisions across merchandising, stores and broader stakeholder groups.

Skills

SQL

Descriptive analytics

BI tools

Data wrangling

Attention to detail

Retail data

Tools

Excel

Databases

Job description

Kmart Group is hiring an Analyst to join our Customer team in Australia. You’ll analyse customer and market data to deliver insights that drive growth and better experiences across Kmart and Target.

You’ll collaborate with Data, AI and BI squads to automate reporting and support decision-making in merchandising, stores and digital channels. With 1–3 years in analytics or customer insights, you’ll bring strong SQL, Descriptive analytics, and BI tool experience.