Customer Marketing ManagerNew

Sonder; Waterloo; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Free Sonder app 24/7 support

AI tools access (Claude, Gemini)

Study leave in addition to holidays

Wellbeing stipend $250 annually

Free coffee

Dog-friendly Sydney HQ

Volunteer leave

Job summary

Sonder is seeking a Customer Marketing Manager on a 12-month fixed-term contract to own marketing across the full customer lifecycle. You will design programs and campaigns that help customers launch successfully, stay engaged, renew and grow, while turning successes into compelling case studies and stories.

You will report to the Head of Marketing and collaborate across Customer, Sales, Member, Product and RevOps teams.

Qualifications

• 5+ years in marketing, incl 2+ years in customer lifecycle/retention marketing
• Experience running automated multi-channel campaigns end to end
• Clear engaging writer who can turn outcomes into stories that land
• Customer-first and commercially minded, focused on adoption/retention/growth
• Organised and data-driven, able to run several programs and report results
• Practical with AI, using it day-to-day across content/personalisation/reporting
• Tertiary qualification in marketing/communications/business or equivalent experience

Responsibilities

• Own marketing across the full customer lifecycle for Sonder.
• Build programs and campaigns to help customers launch, stay engaged, renew and grow.
• Turn happy customers into advocates via case studies, references and stories.
• Collaborate with Customer, Sales, Member, Product and RevOps teams.
• Report to Head of Marketing and align with cross-functional teams.

Skills

Lifecycle marketing

Campaign automation

Storytelling

Customer-first mindset

Data-driven

AI in marketing

Education

Bachelor's degree in marketing, communications, business or related field

Job description

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most.

Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation.

About the role

We're looking for a Customer Marketing Manager to own marketing across the full customer lifecycle on a 12-month fixed-term contract, covering parental leave.

You’ll build the programs and campaigns that help customers launch Sonder successfully, stay engaged, renew and grow, and you’ll turn happy customers into advocates through case studies, references and stories. Reporting to the Head of Marketing, you’ll work closely with our Customer, Sales, Member, Product and RevOps teams.

Must-haves

• 5+ years in marketing, including at least 2 years in customer, lifecycle or retention marketing
• Experience running automated, multi-channel campaigns end to end
• A clear, engaging writer who can turn customer outcomes into stories that land
• Customer-first and commercially minded, focused on adoption, retention and growth
• Organised and data-driven, able to run several programs at once and report clearly on what's working
• Practical with AI, using it day to day across content, personalisation and reporting
• A tertiary qualification in marketing, communications, business or a related field, or equivalent experience

Nice-to-haves

• Experience in SaaS, health-tech or B2B2C businesses
• A valid driver's licence

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• True AI Native organisation with access to Claude, Gemini and other tools to encourage you to experiment, automate and get those real efficiency gains, no matter the role
• 2 days of study leave to invest in your professional growth.
• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee
• Dog-friendly office in our Sydney HQ
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.