Customer-Focused SRE for OpenShift Cloud

Red Hat; Australia; Hybrid; AUD 140,000 - 200,000; Full time

Job summary

Red Hat is seeking a Customer Site Reliability Engineer (CSRE) to join the OpenShift Managed Cloud Services team in a fast-paced, collaborative environment. The CSRE will manage large-scale distributed systems, drive automation, and serve as a technical lead on customer escalations to ensure reliability and performance.

The role emphasizes mentoring teammates, knowledge sharing, and proactive incident response, with strong communication when interfacing with customers and cross-functional teams.

Qualifications

• Advanced Experience with OpenShift/Kubernetes container platform support or administration.
• Proficient with container-based technologies on Linux.
• Proficient in managing Linux-based systems in a public cloud such as AWS, Azure, or GCP.
• Advanced experience with enterprise systems monitoring; knowledge of Prometheus is preferred.
• Advanced with enterprise configuration management such as Ansible, Terraform.

Responsibilities

• Manage large-scale, distributed systems, focusing on minimizing downtime and improving system resilience.
• Maintain customer trust and confidence by ensuring stability and functionality of services.
• Drive continuous enhancement of processes, tools, and methodologies to support the evolving needs of the service.
• Lead the development of code and automation scripts to optimize scalability, reliability, and performance.
• Lead and participate in high-priority customer escalations, adopting a customer-first mindset.
• Coordinate and execute complex incident response procedures, ensuring timely resolution and thorough postmortems.
• Collaborate with cross-functional teams to enhance system robustness.
• Demonstrate a proactive mindset to help preempt escalations and ensure reliable operations.
• Document resolutions, root causes, and best practices to enrich the knowledge base and promote self-service solutions.
• Mentor and coach team members, fostering a culture of continuous learning, knowledge sharing and collaboration.
• Participate in on-call rotation and provide leadership during critical incidents.
• Collaborate on strategic AI and automation projects designed to increase the efficiency of fleet operations and troubleshooting, ultimately delivering a better product experience for customers.
• Given the customer-facing nature of this SRE role, exceptional communication skills are essential.

Skills

OpenShift

Kubernetes

Linux

Cloud platforms

Prometheus

Ansible

Terraform

Golang

Customer communication

Tools

Prometheus

Job description

Red Hat is seeking a Customer Site Reliability Engineer (CSRE) to join the OpenShift Managed Cloud Services team in a fast-paced, collaborative environment. The CSRE will manage large-scale distributed systems, drive automation, and serve as a technical lead on customer escalations to ensure reliability and performance.

The role emphasizes mentoring teammates, knowledge sharing, and proactive incident response, with strong communication when interfacing with customers and cross-functional teams.