Customer-Focused SRE for OpenShift Cloud

Red Hat; Australia; Hybrid; AUD 140.000 - 200.000; Vollzeit

Zusammenfassung

Red Hat is seeking a Customer Site Reliability Engineer (CSRE) to join the OpenShift Managed Cloud Services team in a fast-paced, collaborative environment. The CSRE will manage large-scale distributed systems, drive automation, and serve as a technical lead on customer escalations to ensure reliability and performance.

The role emphasizes mentoring teammates, knowledge sharing, and proactive incident response, with strong communication when interfacing with customers and cross-functional teams.

Qualifikationen

• Advanced Experience with OpenShift/Kubernetes container platform support or administration.
• Proficient with container-based technologies on Linux.
• Proficient in managing Linux-based systems in a public cloud such as AWS, Azure, or GCP.
• Advanced experience with enterprise systems monitoring; knowledge of Prometheus is preferred.
• Advanced with enterprise configuration management such as Ansible, Terraform.

Aufgaben

• Manage large-scale, distributed systems, focusing on minimizing downtime and improving system resilience.
• Maintain customer trust and confidence by ensuring stability and functionality of services.
• Drive continuous enhancement of processes, tools, and methodologies to support the evolving needs of the service.
• Lead the development of code and automation scripts to optimize scalability, reliability, and performance.
• Lead and participate in high-priority customer escalations, adopting a customer-first mindset.
• Coordinate and execute complex incident response procedures, ensuring timely resolution and thorough postmortems.
• Collaborate with cross-functional teams to enhance system robustness.
• Demonstrate a proactive mindset to help preempt escalations and ensure reliable operations.
• Document resolutions, root causes, and best practices to enrich the knowledge base and promote self-service solutions.
• Mentor and coach team members, fostering a culture of continuous learning, knowledge sharing and collaboration.
• Participate in on-call rotation and provide leadership during critical incidents.
• Collaborate on strategic AI and automation projects designed to increase the efficiency of fleet operations and troubleshooting, ultimately delivering a better product experience for customers.
• Given the customer-facing nature of this SRE role, exceptional communication skills are essential.

Kenntnisse

OpenShift

Kubernetes

Linux

Cloud platforms

Prometheus

Ansible

Terraform

Golang

Customer communication

Tools

Prometheus

Jobbeschreibung

Red Hat is seeking a Customer Site Reliability Engineer (CSRE) to join the OpenShift Managed Cloud Services team in a fast-paced, collaborative environment. The CSRE will manage large-scale distributed systems, drive automation, and serve as a technical lead on customer escalations to ensure reliability and performance.

The role emphasizes mentoring teammates, knowledge sharing, and proactive incident response, with strong communication when interfacing with customers and cross-functional teams.