Customer-Focused Service Advisor — Commission & Company Car

Max Kirwan Mazda; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay + commissions

Company car

Birthday leave

Monthly RDO

Exclusive staff discounts

Job summary

Preston Mazda is seeking a passionate Service Advisor to join the award-winning service team in Melbourne. You will greet customers, manage the end-to-end service journey and liaise with workshop staff to ensure smooth progress and accurate invoicing.

The role emphasizes exceptional customer interaction, attention to detail, and teamwork. A valid driver’s licence and a police check are required. Competitive pay with commissions is offered as part of the benefits package.

Qualifications

• Proven background in customer service (automotive experience highly regarded)
• Strong customer service skills and a passion for exceeding expectations
• High attention to detail and strong administrative accuracy
• Outstanding communication and time-management skills
• Ability to remain calm under pressure and juggle multiple priorities
• Team player with a proactive, positive attitude
• Current driver’s licence and police check
• Prior Experience as a Service Advisor (advantageous but not essential)

Responsibilities

• Greet customers and manage the end-to-end service experience
• Schedule and confirm service appointments, ensuring efficient daily workflow
• Liaise with workshop technicians and monitor job progress
• Communicate clearly with customers about services, costs, and additional repair recommendations
• Prepare accurate quotes, repair orders, and final invoices
• Ensure documentation is complete and compliant with dealership and manufacturer standards
• Maintain a clean and professional service area
• Deliver consistent follow-up and maintain strong customer relationships
• Support team KPIs and maintain high MSI scores

Skills

Customer service

Automotive knowledge

Communication

Time management

Team player

Licensed driver

Tools

CRM software

MS Excel

Job description

Preston Mazda is seeking a passionate Service Advisor to join the award-winning service team in Melbourne. You will greet customers, manage the end-to-end service journey and liaise with workshop staff to ensure smooth progress and accurate invoicing.

The role emphasizes exceptional customer interaction, attention to detail, and teamwork. A valid driver’s licence and a police check are required. Competitive pay with commissions is offered as part of the benefits package.