Customer‑Focused ICT Support Tech (Level 1) – Hybrid

Common Equity Housing; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Paid leave

Hybrid working

Employee Assistance Program

Modern Carlton office

Job summary

Common Equity Housing Ltd (CEHL) is seeking an ICT Support Technician (Level 1) to join its team and deliver first-line IT support to staff across Victoria.

Under the ICT Manager and Systems Administrator, you will log, triage and resolve issues, support onboarding/offboarding, maintain documentation and escalate where required, contributing to a renter‑centred housing model.

The role emphasizes customer service, clear communication and a proactive approach in a fast-paced environment.

Qualifications

• Demonstrated experience in a customer service, service desk, desktop support or similar role.
• Working knowledge of the Microsoft ecosystem (Windows, Microsoft 365, Teams, OneDrive/SharePoint) and the ability to support common end‑user issues.
• Experience supporting laptops/desktops, monitors, mobile devices, printers and common peripherals, including basic troubleshooting and liaison with vendors where required.
• Awareness of IT security fundamentals (e.g., MFA, phishing, safe data handling) and willingness to follow policies and report incidents promptly.
• Basic understanding of networking concepts (Wi‑Fi, LAN, VPN) and the ability to perform first‑line checks and elevate where appropriate.
• Strong customer service approach, including clear communication, empathy and the ability to translate technical concepts into plain language

Responsibilities

• Log, triage and resolve day-to-day IT issues.
• Support onboarding and offboarding processes.
• Maintain accurate documentation and records.
• Escalate incidents and service requests when required.

Skills

Customer service

Service desk

Desktop support

End-user support

IT security basics

Networking basics

Plain language

Tools

Microsoft 365

Teams

OneDrive/SharePoint

Job description

Common Equity Housing Ltd (CEHL) is seeking an ICT Support Technician (Level 1) to join its team and deliver first-line IT support to staff across Victoria.

Under the ICT Manager and Systems Administrator, you will log, triage and resolve issues, support onboarding/offboarding, maintain documentation and escalate where required, contributing to a renter‑centred housing model.

The role emphasizes customer service, clear communication and a proactive approach in a fast-paced environment.