Frontline IT Support Technician (Level 1)

Daelibs; Gold Coast City; On-site; AUD 46,000 - 60,000; Full time

Job summary

Daelibs is seeking a motivated Level 1 Customer Support Technician to join our award-winning team on the Gold Coast. As the first point of contact for customers, you will resolve routine technical issues, log requests, and provide timely updates while representing the Daelibs brand with professionalism.

You’ll work with frontline support, SOE installation, and contribute to process improvements. The role suits someone with IT support exposure, strong communication, and a proactive,

Qualifications

• Experience in IT support or related activities
• Strong written and verbal communication skills
• Ability to troubleshoot and resolve routine technical issues
• Attention to detail and time management abilities

Responsibilities

• Deliver frontline support services in line with SLAs
• Log, validate, and document incoming support requests
• Maintain accurate records in the ticketing system
• Provide timely updates to customers and internal teams
• Install, configure, and maintain Standard Operating Environments (SOE)
• Troubleshoot and resolve hardware/software issues
• Escalate complex issues when needed
• Maintain up-to-date support documentation and standards
• Contribute to support process improvements and team initiatives

Skills

Customer service

Written communication

Verbal communication

Troubleshooting

Time management

Prioritisation

Interpersonal skills

Adaptability

Self-motivation

Education

IT-related background

Tools

Ticketing system

Job description

Daelibs is seeking a motivated Level 1 Customer Support Technician to join our award-winning team on the Gold Coast. As the first point of contact for customers, you will resolve routine technical issues, log requests, and provide timely updates while representing the Daelibs brand with professionalism.

You’ll work with frontline support, SOE installation, and contribute to process improvements. The role suits someone with IT support exposure, strong communication, and a proactive,