ICT Support Technician (Level 1)

Common Equity Housing; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Paid leave

Hybrid working

Employee Assistance Program

Modern Carlton office

Job summary

Common Equity Housing Ltd (CEHL) is seeking an ICT Support Technician (Level 1) to join its team and deliver first-line IT support to staff across Victoria.

Under the ICT Manager and Systems Administrator, you will log, triage and resolve issues, support onboarding/offboarding, maintain documentation and escalate where required, contributing to a renter‑centred housing model.

The role emphasizes customer service, clear communication and a proactive approach in a fast-paced environment.

Qualifications

• Demonstrated experience in a customer service, service desk, desktop support or similar role.
• Working knowledge of the Microsoft ecosystem (Windows, Microsoft 365, Teams, OneDrive/SharePoint) and the ability to support common end‑user issues.
• Experience supporting laptops/desktops, monitors, mobile devices, printers and common peripherals, including basic troubleshooting and liaison with vendors where required.
• Awareness of IT security fundamentals (e.g., MFA, phishing, safe data handling) and willingness to follow policies and report incidents promptly.
• Basic understanding of networking concepts (Wi‑Fi, LAN, VPN) and the ability to perform first‑line checks and elevate where appropriate.
• Strong customer service approach, including clear communication, empathy and the ability to translate technical concepts into plain language

Responsibilities

• Log, triage and resolve day-to-day IT issues.
• Support onboarding and offboarding processes.
• Maintain accurate documentation and records.
• Escalate incidents and service requests when required.

Skills

Customer service

Service desk

Desktop support

End-user support

IT security basics

Networking basics

Plain language

Tools

Microsoft 365

Teams

OneDrive/SharePoint

Job description

Common Equity Housing Ltd (CEHL) is Australia’s largest co‑operative housing provider. Our purpose led, community-based housing model delivers lasting social impact by putting people at the centre of everything we do. For more than 40 years, we’ve provided safe, secure and affordable housing across Victoria. We manage over 2,000 homes and work in partnership with more than 80 housing co‑operatives, supporting around 5,000 co‑op members and CEHL direct renters.

The opportunity

We’re seeking a highly motivatedand enthusiastic ICT Support Technician(Level 1) to join CEHL and build a meaningful career with a stable, respected registered housing provider.

You’ll be part of a collaborative and supportive team, working closely with CEHL teams to support the delivery of an innovative, renter‑centred housing model that genuinely puts people first.

Why work with us

CEHL offers excellent working conditions and benefits, including:

• Generous salary packaging, including meals and entertainment allowance
• Six additional days of paid leave
• Hybrid working arrangements
• 17.5% annual leave loading
• Access to our Employee Assistance Program
• Modern Carlton office close to Lygon Street cafés and local parks.

If you value purpose led work, integrity and collaboration, CEHL is a place where you can do work that matters.

About the role

The IT Support Technician (Level 1) provides first-line technical support to CEHL staff, delivering a responsive and customer-focused service experience. Working under the guidance of the ICT Manager and in collaboration with the Systems Administrator, the role logs, triages and resolves day-to-day IT issues, supports onboarding and offboarding, maintains accurate documentation, and escalates incidents and service requests when required.

About you

You’re naturally curious and enjoy learning about all things ICT related. You love helping people and can explain technical issues in a way that makes sense to everyone, regardless of their level of ICT knowledge. With experience using service desk and ticketing systems, you take a methodical approach to problem-solving and pay close attention to detail. Most importantly, you’re committed to delivering a positive customer experience and thrive in a busy, fast-moving environment

To be successful in this role, you will have:

• Demonstrated experience in a customer service, service desk, desktop support or similar role (commercial experience desirable; trainees/entry-level candidates with strong practical skills will be considered).
• Working knowledge of the Microsoft ecosystem (Windows, Microsoft 365, Teams, OneDrive/SharePoint) and the ability to support common end‑user issues.
• Experience supporting laptops/desktops, monitors, mobile devices, printers and common peripherals, including basic troubleshooting and liaison with vendors where required.
• Awareness of IT security fundamentals (e.g., MFA, phishing, safe data handling) and willingness to follow policies and report incidents promptly.
• Basic understanding of networking concepts (Wi‑Fi, LAN, VPN) and the ability to perform first‑line checks and elevate where appropriate.
• Strong customer service approach, including clear communication, empathy and the ability to translate technical concepts into plain language

All applicants must have the right to work in Australia and will be required to undertake a Police Check. A Working with Children Check is also a requirement of this role.

CEHL is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disabilities, LGBTQIA+ communities, and people of all ages.

We ensure fair and equitable treatment throughout the recruitment process and encourage candidates to let us know if any adjustments are needed to support full participation.

Due to the inherent requirements of this role, applicants must not have a current tenancy relationship with the organisation.

You will be notified of the outcome of your application within 4 weeks.