Customer-First Retail Associate

Universal Store; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Universal Store is seeking passionate, customer-focused team members to join our Melbourne store team. If you love working with people and delivering exceptional service, we want to hear from you.

You will thrive in a fast-paced retail environment, build relationships with customers, contribute to sales targets, and help maintain presentation and store operations. No formal experience required, just a friendly attitude and willingness to learn.

Qualifications

• Previous retail experience, ideally in fashion or customer-focused environments.
• Strong passion for customer service and sales.
• Warm, enthusiastic personality with excellent communication skills.
• Ability to build rapport quickly and confidently with customers.
• Flexible, reliable, and adaptable to change.
• A proactive attitude with a willingness to go above and beyond.

Responsibilities

• Deliver exceptional customer service and create memorable in-store experiences.
• Build strong relationships with customers and develop a loyal client base.
• Contribute to achieving sales targets and store performance.
• Support day-to-day store operations, from stock room to shop floor.
• Maintain visual merchandising standards and store presentation.
• Work collaboratively as part of a positive and high-performing team.

Skills

Customer service

Retail experience

Communication

Teamwork

Adaptability

Proactive attitude

Job description

Universal Store is seeking passionate, customer-focused team members to join our Melbourne store team. If you love working with people and delivering exceptional service, we want to hear from you.

You will thrive in a fast-paced retail environment, build relationships with customers, contribute to sales targets, and help maintain presentation and store operations. No formal experience required, just a friendly attitude and willingness to learn.