Customer Field Technician I Albury

PERSOL|Programmed; Albury City; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

nbn is seeking a Customer Field Technician based in Albury to install, repair and maintain nbn services at customer premises. You’ll work autonomously delivering high-quality service, including cabling, CPE installation, and fault diagnosis, with a strong focus on customer satisfaction.

Around the role you’ll be based in Albury, require a current clean driver’s license, and enjoy a flexible, customer-focused work environment with hours between 7am–7pm.

Qualifications

• Experience in cabling or electrical backgrounds and keen to move into telecommunications.
• Candidate must demonstrate honesty, integrity and self-motivation.
• Current and clean Driver's Licence required.

Responsabilités

• Cabling installation (copper and fibre), jointing, jumpering, and splicing.
• Customer premises installation of nbn CPE.
• Fault diagnosis and repair of nbn cabling networks and CPE.

Connaissances

Cabling experience

Customer service

Strong communication

Self-managed

Description du poste

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!

** We are looking for candidates based in the Albury area**
A bit about your role
As a Customer Field Technician, located in Albury, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

Cabling installation (copper and fibre) including jointing, jumpering and splicing

Customer premises installation of nbn Customer Premises Equipment (CPE)

Fault diagnosis and repair of nbn cabling networks and nbn CPE

These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We're seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.

A large part of this role is working in customers' premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will also be looking for a current & clean Driver's License and strong and personable communication skills, both written and verbal.

Life at nbn

To be part of nbn is to be part of something bigger. We've created Australia's network-a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

The honest preview

The good

• The job is permanent, not casual or short-term.
• You get to directly help everyday people and see the difference it makes.

The hard parts

• You mostly work alone, sorting out problems on your own rather than with a team beside you.

What surprises people

• Your working hours aren't a fixed 9-to-5 - they can fall anywhere between 7am and 7pm depending on the day.

Industry averages for a qualified Telecommunications Technician, across all employers - not this employer's offer, and after you finish the apprenticeship, not during.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Albury