Customer Field Technician I Albury

nbn™ Australia; Wagga Wagga; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

nbn™ Australia is seeking a Customer Field Technician in Albury to install, repair and maintain nbn products and services while delivering exceptional customer service. The role is autonomous and involves working on customer premises and across multiple environments, with cabling (copper and fibre), CPE installation, fault diagnosis and repair.

We value honesty, integrity, self-motivation, and strong communication, and require a current and clean Driver’s License; a flexible schedule applies

Formación

• Experience in customer-facing roles is preferred.
• Current and clean Driver's License required.
• Willingness to work flexible hours including 7am–7pm.

Responsabilidades

• Cabling installation (copper and fibre), including jointing,jumpering and splicing.
• Customer premises installation of nbn CPE.
• Fault diagnosis and repair of nbn cabling networks and CPE.

Conocimientos

Customer service

Communication skills

Driver's license

Descripción del empleo

Job Expectations

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!

** We are looking for candidates based in the Albury area**

A bit about your role

As a Customer Field Technician, located in Albury, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

• Cabling installation (copper and fibre) including jointing, jumpering and splicing
• Customer premises installation of nbn Customer Premises Equipment (CPE)
• Fault diagnosis and repair of nbn cabling networks and nbn CPE
• These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We’re seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.

A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.

Life at nbn

To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Albury