Customer-Facing AI Engineer — Live Deployments + Equity

Preacta Recruitment; City of Melbourne; On-site; AUD 160,000 - 220,000; Full time

Benefits offered by this job

Equity

Superannuation

Job summary

An early-stage Melbourne AI company is looking for an engineering role that blends hands-on product delivery with strong customer engagement. You will take a new customer from kickoff to live, collaborating with product and growth teams to define success and deliver the agent behaviour and integration.

Post-launch, you’ll analyse usage data and conversations to show impact, refine features, and speed future rollouts.

Qualifications

• Hands-on engineering with customer-facing responsibilities and real impact.
• Experience with large language models and agentic systems is preferred.
• Ability to turn ambiguous problems into prototypes and polished releases.
• Comfort working with security reviews and multiple stakeholders.

Responsibilities

• Lead a customer from kickoff to live deployment with product and growth teams.
• Tune live voice and screen behaviour and drive improvement from usage data.
• Build internal tooling to speed up each rollout and iteration.
• Coordinate with big customers, manage edge cases and maintain momentum.

Skills

Customer-facing skills

LLMs & agentic systems

End-to-end deployment

Prototype to release

Cross-functional collaboration

Tools

WebRTC

Kubernetes

TypeScript

Svelte

Python

GCP

Job description

An early-stage Melbourne AI company is looking for an engineering role that blends hands-on product delivery with strong customer engagement. You will take a new customer from kickoff to live, collaborating with product and growth teams to define success and deliver the agent behaviour and integration.

Post-launch, you’ll analyse usage data and conversations to show impact, refine features, and speed future rollouts.