Forward Deployed Product Lead

Elmo Software; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work setup

Parental leave

YOU day / birthday leave

Learning & Development

Social & Diversity clubs

Wellbeing initiatives

Mental Health / EAP

Flare Benefits

Job summary

Elmo Software Pty Ltd is seeking an Agentic Product Lead to drive market-disrupting AI agent innovations across HCM, Rostering, Time & Attendance, and Payroll platforms.Reporting directly to the CTO, you will work cross-functionally with Product, Engineering, GTM, and Channel Partnerships on a contract-to-full-time pathway.

In this role you will translate market insights into PRDs, define agent scope and human-in-the-loop checks, and build stress-tested pricing models with RevOps to secure

Qualifications

• Agentic AI & LLM expertise with orchestration and guardrails.
• Strategic ability to map software ecosystems and quantify displacement.
• Experience in customer discovery, design thinking and data synthesis.
• Hands-on pricing models, unit economics and business cases.
• Awareness of human-agent interaction, autonomy tiers and safety.
• Ability to lead cross-functional work without direct management.

Responsibilities

• Field Research & Discovery: map customer tech stacks and gather feedback.
• Displacement Opportunity Pipeline: size and sequence AI opportunities.
• Solution Definition & PRDs: write PRDs with agent scope and checks.
• Commercial Modelling: stress-test pricing with RevOps and Growth.
• Delivery Orchestration: track and unblock delivery with teams.
• GTM & Partner Enablement: align with Sales and Channel Partners.

Skills

Agentic AI & LLM

Strategic mindset

Mixed-methods research

Commercial acumen

Trust & oversight design

Cross-functional leadership

Job description

Some of our benefits include:

• Hybrid work set up
• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Wellbeing initiatives
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

• Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
• Obsess over Customers – Everything we do is designed to positively impact our customers.
• Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
• Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Job Description

About The Role:

We are seeking an Agentic Product Lead to join us initially on a contract basis, with a clear pathway to a full-time position. Reporting directly to the Chief Technology Officer (CTO), you will operate cross-functionally across Product, Engineering, Go-To-Market (GTM), and Channel Partnerships.

Rather than incrementally improving existing features, your mission is to drive market-disrupting innovation by answering one core question:

Working directly in the field, you will engage with ELMO customers and channel partners to map tech stacks, evaluate operational friction points, analyse the HR landscape, and identify adjacent point solutions across our HCM, Rostering, Time & Attendance, and Payroll platforms.

This is a broad, high-impact role focused exclusively on AI Agents. You will translate direct market insights into decision-grade Product Requirement Documents (PRDs); defining agent scope, human-in-the-loop oversight checkpoints, and evaluation harness while building stress-tested pricing models alongside RevOps to secure executive sign-off.

As engineering squads build via our AI-SDLC, you will orchestrate cross-functional delivery, eliminate execution roadblocks, safeguard product vision from PRD to launch, and track post-launch displacement and adoption metrics.

Key Responsibilities:

• Field Research & Discovery: Conduct ongoing customer research and maintain a consistent feedback cadence with key channel partners to map customer tech stacks, identify pain points, and uncover displacement opportunities.
• Displacement Opportunity Pipeline: Identify, size, and sequence agentic AI opportunities that can replace adjacent vendor software, point solutions, and manual workflows.
• Solution Definition & PRDs: Partner with Product teams to author comprehensive PRDs that outline agent scope, autonomy levels, human-in-the-loop oversight checkpoints, evaluation approaches, and technical platform dependencies.
• Commercial Modelling: Collaborate with RevOps and Growth teams to stress-test pricing and commercial models (per-seat, outcome-based, or hybrid) prior to executive review.
• Delivery Orchestration: Work alongside Product and Engineering teams to track, facilitate, and unblock project delivery.
• GTM & Partner Enablement: Partner with Sales Enablement, Product Marketing, and Channel Partners to launch AI agents with compelling value propositions and clear software displacement narratives.

What We Are Looking For

• Agentic AI & LLM Expertise: Practical understanding of agent capabilities, orchestration, tool-calling, guardrails, failure modes, and running evaluation harnesses (evals).
• Strategic Mindset: Ability to map a customer's entire software ecosystem, identify third-party vendor vulnerabilities, and quantify potential software spend to displace.
• Mixed-Methods Research Mastery: Demonstrated success in customer discovery, contextual inquiry, design thinking, and data synthesis.
• Commercial Acumen: Hands-on experience building pricing models, unit economics, and business cases that withstand executive scrutiny.
• Trust & Oversight Design: Deep awareness of human-agent interaction models, autonomy tiers, auditability, and safety mechanisms.
• Cross-Functional Leadership: Proven ability to align, unblock, and drive execution across teams without direct line management authority.

Key Success Indicators:

• Establishing a regular cadence of customer interviews and active channel partner feedback loops.
• Delivering proposed AI agents backed by fully validated PRDs and stress-tested commercial models.
• Successfully transitioning approved AI agents into active build cycles supported by clear, actionable delivery roadmaps.

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our .

As the first software company in Australia and New Zealand to achieve ISO : Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO : Certified security policies.